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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,695 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,695 reviews

May 02, 2024

Otany was Courteous and a very knowledgeable person who knows exactly what you asked in regards to the Lexus. Very kind individual. More

by cunninghamhope5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Otany could provide welcoming and knowledgable service! It's wonderful to hear that your experience was enjoyable. Safe travels from all of us at Lexus of Pembroke Pines!

May 02, 2024

Fred and Moez was amazing. They ensure that I was happy and satisfied with my loan payment. More

by TENNISINDIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Lexus of Pembroke Pines responded

Thank you, for stopping by to leave Lexus of Pembroke Pines a wonderful review!

May 01, 2024

Overall, I would highly recommend Lexus of Pembroke Pines to anyone in search of a quality car and exceptional customer service. My experience was super good, and I look forward to doing business with them a More

by angeladextre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know you had a great experience with us at Lexus of Pembroke Pines! Your recommendation means the world to our team. We look forward to serving your automotive needs in the future, and we'll be sure Nicholas gets your thanks!

May 01, 2024

Amazing! Mikhail is wonderful to work with! He needs a promotion! Thank you so much! More

by GOBERLENDER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your 5-star review of Lexus of Pembroke Pines! We will pass along your appreciation to Mikhail and the team. Safe travels!

May 01, 2024

Excellent service, the salesperson was patient , not pushy. He educated me well about the vehicle More

by nadinsam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel Rigaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Lexus of Pembroke Pines responded

We're thrilled to hear that our team could provide expertise! Thank you for working with us at Lexus of Pembroke Pines!

May 01, 2024

They were very helpful especially Simon, that took his time to explain everything in detail. More

by KENNYJAIMES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon
May 02, 2024 -

Lexus of Pembroke Pines responded

Kenny, we're delighted to hear that Simon and the team at Lexus of Pembroke Pines could provide you with thorough communication!

May 01, 2024

The last service they charge me for wiper blades I went this time again I got charge for wiper blades what's going on every 5 thousands miles wiper blade needs to change they just want you to spend money. More

by inasofa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot his name I have it in the receipt
Jun 10, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience with the wiper blades. We aim for transparency and clear communication in our services and it's clear we've missed the mark here. I understand how frustrating this must be, especially when you're trying to reach out for an explanation and a refund. Please get in touch directly so that we can resolve this matter promptly - Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 01, 2024

Service was fast waiting area was clean advisor was pleasant no snacks in waiting area though More

by BKLYN11213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We are happy to hear that your services were completed on time. Your feedback on our waiting room is also appreciated as we are always working to ensure our customers are happy!

May 01, 2024

They all amazing thanks again for all you help! !! I will recommend the dealer thank you. More

by VANILLASKY809
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crespo
May 01, 2024 -

Lexus of Pembroke Pines responded

It makes us smile to receive your 5-star review of Lexus of Pembroke Pines! We hope to see you again down the road!

April 30, 2024

I requested a larger SUV (GX) as a loaner because of my interest in a large car and received an ES (Sedan). I paid for a car wash (most expensive option) and my windshield was dusty as well as the insid More

by MUNOZJENNIFER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Jennifer, I am sorry to learn about your disappointment with the loaner vehicle and car wash service. We'll take note of this feedback as we continuously strive for improvement in our services. Thank you for bringing these issues to our attention and if you would like to discuss anything else, please feel free to reach out directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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