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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,765 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,765 reviews

February 06, 2024

Ronald was great and professional. Car was as advertised. Follow up call was very much appreciated. More

by BIXXMAN1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fanny Alfaro -five stars!
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Feb 06, 2024 -

Lexus of Pembroke Pines responded

We're glad to know Ronald provided you with great service at Lexus of Pembroke Pines. We always aim for professionalism and appreciate your feedback!

February 06, 2024

Nice work Nice people service good I always come here because I love this place like More

by cyanfeng79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Comma
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Feb 06, 2024 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. We're happy to have you as a customer and look forward to assisting you next time!

February 06, 2024

There's a few people at Lexus that I really don't understand the way they treat their customers. Thank God at the end. To young men take care of me. I don't appreciate it for being a good customer More

by jamel4343
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sal Kamal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience with us. We strive for excellence in customer service, and it seems we've missed the mark this time. I'd appreciate an opportunity to discuss this further so that we can better understand what happened and how we might improve moving forward. Please feel free to reach out at your earliest convenience. Thank you. Lynn Gonzales - Customer Relations Manager - 954-381-7993.

February 06, 2024

Very good,Nicholas was very helpful,nice ,knowledgeable and very important not pushing the sale of the car,very nice experience for sure I will be definitely recommend Lexus of Pembrok Pines More

by star1907
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lexus of Pembroke Pines responded

We're glad to know Nicholas was able to assist you in a helpful and friendly manner. Your recommendation of Lexus of Pembroke Pines is greatly appreciated! Safe travels in your new car!

February 06, 2024

ALEX WHITMAN HAS BEEN OUR SALES REPRESENTATIVE FOR MANY YEARS, ONE OF THE MAIN REASONS WE KEEP COMING BACK TO LEXUS OF PEMBROKE PINES! HE HAS ALWAYS BEEN VERY HELPFUL AND VERY KNOWLEGEABLE. More

by LILLIAN RIVERO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lexus of Pembroke Pines responded

Lillian, it's great to know that Alex has been consistently helpful and knowledgeable over the years. We appreciate your loyalty to Lexus of Pembroke Pines!

February 06, 2024

Sebastien is Great i enjoy the service i will go back in refer client at any time. More

by MARIESALOMON03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wirshing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Meja
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Feb 06, 2024 -

Lexus of Pembroke Pines responded

It's fantastic to read that Sebastien provided five-star service! Thank you for sharing with Lexus of Pembroke Pines and we look forward to assisting you and your referrals in the future!

February 06, 2024

Always good and quick , sometimes I don’t have appointments but they still take me right away More

by tomphan260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose amaro
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Feb 07, 2024 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

February 06, 2024

My experience leasing my new Lexus was top notch. Aaron was very professional and I was very happy with my buying experience More

by tweet13821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that your leasing experience was top-notch with us at Lexus of Pembroke Pines! Thanks for the positive feedback about Aaron and our team. Enjoy your new Lexus!

February 05, 2024

THIS DEALERSHIP HAS THE BEST SELECTION OF LEXUS SUV'S IN THE AREA. I WANTED A PARTICULAR COLOR AND CERTAIN OPTIONS AND THE OTHER TWO DEALERS COULD NOT FIND ME ONE. THE PROCESS TOOK ABOUT AND HOUR TOO LONG. More

by BGOLDY48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you found the perfect Lexus SUV with us at Lexus of Pembroke Pines! We appreciate your feedback. Thanks for choosing us, and safe travels!

February 05, 2024

Very friendly but it did take a bit longer than expected, about 1 hour longer but the staff was very friendly. More

by JedMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and patience during your visit to Lexus of Pembroke Pines. Our team always aims for efficiency, so we're sorry if things took a bit longer than expected this time around! Thanks for taking the time to share your experience with us!

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