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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,821 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,821 reviews

September 25, 2023

Very good service, Took care of me. This will make my 9th Lexus I have bought from there More

by wgg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Lexus of Pembroke Pines responded

It was our pleasure to welcome you back with attentive service! Thank you for being a loyal Lexus of Pembroke Pines customer. Safe travels, and we'll see you next time!

September 25, 2023

Great service. Great place. Patrick,Fred,and Kazi were amazing. I love my new 2023 Lexus 350. More

by aliensybiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Lexus of Pembroke Pines responded

Congratulations on the new 2023 Lexus 350! We are thrilled that Patrick, Fred, Kazi, and the rest of our Lexus of Pembroke Pines team were able to provide such excellent service to you throughout the buying experience. Have a great day and enjoy the ride!

September 25, 2023

Great service! Felt like Julio really cared about my specific situation and helped me get the best possible outcome. I will buy again from Lexus because of Julio, More

by arabaez10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Julio, Fanny, and Cesar provided you with excellent service at Lexus of Pembroke Pines. It's wonderful to see how much they cared about your situation! We look forward to assisting you again in the future.

September 25, 2023

Quick and professional provided. This was my first visit with my car that I purchased in March 2023. More

by JENMILES2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for sharing a great review! We appreciate your business and we hope to see you again at Lexus of Pembroke Pines. Drive safely!

September 25, 2023

Everyone was professional and a smooth process I plan on going back for my next one More

by MERYSEMJJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for this excellent review of Lexus of Pembroke Pines! We look forward to seeing you next time!

September 25, 2023

A little less organized drop off than in the past. I waited an hour for someone to come get me out of the lobby when my appointment was 7:30 AM. My service advisor John Stiegle retired and it was a v More

by sdgpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I really couldn’t even tell you anyone worked with me.
Oct 11, 2023 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines. We appreciate your feedback and apologize if our service didn't meet your expectations this time around. It's always our aim to ensure our customers feel updated and advised, and it's clear we could improve in certain areas. Your feedback will be shared with my team, and if you have anything else you would like to discuss, please give me a call. --Osiris Barcelo - Service Manager - (954) 443-2332

September 24, 2023

Richard has helped me lease 2 cars and just assisted me with buying out the lease of my current ES350. I have had his cell number saved in my phone for almost 7 years he is always available whenever I need More

by Knadelman
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lexus of Pembroke Pines responded

It's great to know that Richard has been there for you throughout your experiences with Lexus of Pembroke Pines. We appreciate the trust you've placed in us over the years!

September 24, 2023

Bought two vehicles and Michael Banko is absolutely at the top of his game. Simply the best. More

by David Lister
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lexus of Pembroke Pines responded

We are happy to hear from you, David! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience with Michael. Safe travels ahead!

September 24, 2023

Marvens is an awesome sales representative. I will recommend him in a heartbeat. He is patient, very understanding. More

by BEVERLYMILTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lexus of Pembroke Pines responded

Beverly, we're delighted to know Marvens provided you with such a positive experience at Lexus of Pembroke Pines. Thanks for your recommendation and kind words!

September 24, 2023

I came in to buy out my lease. Requested documents were sent well in advance and coordinated. When I arrived I had to wait 2 hrs before a finance manager saw me. More

by ALEJANDROADUENAS
Purchase Time
Recommend Dealer
No
Employees Worked With
Michele Alter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Majerovicz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Lexus of Pembroke Pines responded

We're sorry to read about your wait time during the lease buyout process. We strive for efficiency and it seems we fell short in this instance. Your feedback is valuable as it helps us improve our services, so thank you for sharing your experience with us. If there's anything else you'd like to discuss or if we can assist further, please don't hesitate to reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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