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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,139 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,140 reviews

October 20, 2023

I’ve been having a pleasant experience with my dealer. An amazing customer service every time. Happy to use and recommend this dealer.! More

by BONIFADE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Oct 23, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you've had a pleasant experience with us at Lexus of Pembroke Pines! Your recommendation means the world to our team. Thanks for sharing your thoughts. We look forward to serving you again in the future!

October 20, 2023

My wife and I were thankful for his patience and helpfulness. We were skeptical of doing long distance business, but Darren Lusane was helpful and made us feel comfortable. More

by EDWARDBUTZKE
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moez Sachedina
Oct 20, 2023 -

Lexus of Pembroke Pines responded

Edward, it's great to know that Darren was able to make your long-distance transaction comfortable and easy at Lexus of Pembroke Pines. We appreciate the positive feedback!

October 20, 2023

Michele was great. She made my life very easy at a very busy time. I am grateful for her attentiveness and communication. More

by AJSMALLSLAW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Michele was able to make your experience at Lexus of Pembroke Pines a smooth one, especially during a busy time. Thank you for acknowledging her efforts and communication skills!

October 19, 2023

The dealership has a number of professional employees who are great at their customer service responsibilities. More

by AALSTAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lexus of Pembroke Pines responded

We appreciate your kind words about our team at Lexus of Pembroke Pines! We strive to provide top-notch customer service. Thanks for the review!

October 19, 2023

It was quicker then I expected The service agent did a great job getting me out before work . More

by ATPPERFORMANCEFACILITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Oct 20, 2023 -

Lexus of Pembroke Pines responded

We are thrilled to hear that you had such a positive experience with our team at Lexus of Pembroke Pines! Thank you for taking the time to leave us a review. We hope to see you down the road for any of your future car needs!

October 19, 2023

While Yomar was pleasant - my buying experience was not. It has been over 4 months and I am still waiting for my car registration. I never received my second key and was told they don't have any. I went More

by evie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yomar Contreras
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lexus of Pembroke Pines responded

Evie, I'm sorry to hear you have not yet received your registration. We want our customers to feel confident in their purchases both during and after each sale, and it's clear we dropped the ball in terms of communication. I would like to step in and help you secure the documentation for your vehicle. Please give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 19, 2023

Jeff is an excellent service advisor. the service at lexus of pembroke pines was excellent. Richard was excellent Salesman. He made my purchase smooth transaction. will always recomen More

by jjcaicedo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that both Jeff and Richard have ensured excellent experiences for you at Lexus of Pembroke Pines! Complete customer satisfaction is our commitment, and it means a lot to have earned your recommendation. Happy driving!

October 19, 2023

Marlon and Jorge are amazing. Great customer service. My purchase was accommodating, smart, and satisfying. I would 100% recommend them and this dealership. More

by MAHAYANEWTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Marlon and Jorge provided you with such a satisfying experience at Lexus of Pembroke Pines. Thanks for recommending us! Enjoy your new vehicle.

October 19, 2023

Over 2o years with lexas of penbroke pines and we were never disappointed . Richard takes all the stress out of buying a new car. More

by BONNIERTEACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lexus of Pembroke Pines responded

It's fantastic to know that Richard and our team at Lexus of Pembroke Pines have been able to provide you with stress-free car-buying experiences for over 20 years. We appreciate your loyalty!

October 19, 2023

Very poor. Difficult and dishonest! Information provided over the phone about Costco program was a lie. They Knew I wanted the RX350 H. When I drove over an h More

by GCOLLINS98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Francesca Costantino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience. We aim for transparency and honesty in all our interactions, so it's concerning to see we've left the wrong impression. I would like an opportunity to discuss this further with you and help clarify any misunderstandings regarding the Costco program. Please reach out at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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