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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,868 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,867 reviews

September 17, 2023

Best car buying experience , specially my finance manager was very informative and great positive attitude More

by DIAZNERSY8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesca Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a positive car-buying experience at Lexus of Pembroke Pines! It's great that our finance manager could provide the information and positivity needed. Thanks for sharing your feedback with us!

September 17, 2023

Excellent customer service experience. Agent has perfect details about the work process. I got my car on time and very satisfied of work well done. More

by aureliedoricent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had an excellent customer service experience at Lexus of Pembroke Pines! It's great that our team could provide detailed information and deliver your car on time. Thanks for the positive feedback, we appreciate it!

September 17, 2023

Arrived at 3 pm and had to look for my car around 6 pm if finished since I noticed the service dept with less personnel and that my service agent office is already closed for the day, I did not get a call More

by ZETTEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zulimar Parra
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience with us. We strive for clear communication and efficient service, so it's disappointing to see we've missed the mark here. I understand how frustrating this must be, especially when compared to previous experiences elsewhere. Let me assist you in resolving these issues—please reach out at your earliest convenience so we can discuss further details regarding both the servicing of your car and the availability of a second key. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 17, 2023

Excellent service. always a pleasure to have work done at this dealer.Will definitely return for my next service More

by sprosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not know
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a great experience with us at Lexus of Pembroke Pines! We look forward to seeing you for your next service. Safe travels until then!

September 17, 2023

Great job by service and sale. Great job by service and sales. Great job by service a More

by ALEDEZ01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alon was great
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We hope to see you again at Lexus of Pembroke Pines!

September 17, 2023

Excelent services and attecion Lo recomiendo muchas gracias por toda la atención recibida Este es el segundo carro q compro More

by SOBE0727
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentina Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

Muchas gracias por su recomendación y apoyo continuo a Lexus of Pembroke Pines. Nos alegra saber que tuvo una excelente experiencia con nosotros. Disfrute de su nuevo carro!

September 16, 2023

Sammy was a pleasure to work with. He doesn't make you feel pressured. Very pleasant. Other dealerships act like sharks! He was very professional and straight to the point. I showed hi More

by S Dorlean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Armani
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you had a pleasant experience with Sammy at Lexus of Pembroke Pines. It's great to see our team could make your trade-in process smooth and satisfying! Thanks for choosing us again, we appreciate the support!

September 16, 2023

It was great it was/take a lot of processing but was finally wat I wanted. More

by allenmerriam37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're glad you had a great time working with us, Allen! We appreciate your patience throughout the process and hope you are enjoying your new vehicle to the fullest. Thanks for choosing Lexus of Pembroke Pines!

September 16, 2023

Marvels is the best. Happy he was my sales representative. He deserves a hefty raise. More

by BEVERLYMILTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvels
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Sep 18, 2023 -

Lexus of Pembroke Pines responded

Beverly, thank you for leaving Lexus of Pembroke Pines a five-star review! We are glad that Marvel was a pleasure to work with. Enjoy your new ride!

September 16, 2023

Sammy was a pleasure to work with. He doesn't make you feel pressured. Very pleasant. Other dealerships act like sharks! He was very professional and straight to the point. I showed hi More

by S Dorlean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Armani
Report | Print
Sep 18, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Sammy made your leasing experience a positive one here at Lexus of Pembroke Pines. It's great to see you've found your go-to guy in him! Thanks for choosing us again, and enjoy the new lease!

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