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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,842 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,842 reviews

August 14, 2023

John was attentive and was able to get me on my way with a loaner More

by spier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John of service
Aug 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind words about John and hope to see you again at Lexus of Pembroke Pines!

August 14, 2023

Excellent, courteous and knowledgeable staff I do my service all times at lexus of pembroke pines and always good service More

by nasmyn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lexus of Pembroke Pines responded

Thanks so much for sharing this positive feedback with us here at Lexus of Pembroke Pines!

August 14, 2023

I'm still waiting for the ordered part The service was good Cleaning after unclean service More

by ITZHAK.LABOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Lexus of Pembroke Pines responded

Itzhak, thank you for leaving Lexus of Pembroke Pines a five-star review and sharing your feedback. We appreciate your patience while your new part arrives. In the meantime, please let us know if you need any further assistance. See you soon!

August 13, 2023

Great service, great people 5 stars all the way. I will recommend this to all my friends. Thank you to Marlin of Pembroke Pines . More

by yankeesvp44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a 5-star experience with us at Lexus of Pembroke Pines! Your recommendation means the world to us. Safe travels and we'll be here if your friends or you need anything in the future!

August 13, 2023

Rafael Genao was very professional and he made the whole experience very smooth and painless. More

by J.SANTOS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We are elated that Rafael made your experience seamless and enjoyable. See you next time!

August 13, 2023

Very smooth process. I was referred to Nick by a friend and he did not disappoint. He communicated with me every step of the buying process, definitely recommend buying w More

by Msvertus
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Nick provided a smooth buying process at Lexus of Pembroke Pines! Thanks for the recommendation and your kind words. Safe travels!

August 13, 2023

Thanks to Irv and lexus got our 2023 is 300 lexus. Thanks again Irv great job. More

by noahpapp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Aug 15, 2023 -

Lexus of Pembroke Pines responded

Congrats on your 2023 Lexus 300! We will give kudos to Irv for his excellent work. Thank you for choosing Lexus of Pembroke Pines and leaving us a five-star review!

August 13, 2023

It’s not the same dealership ,starting just a few months ago..I have been with this dealership since the 90s More

by SMCWOODSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Lexus of Pembroke Pines responded

We're sorry to see that your recent experiences haven't lived up to the standards you've come to expect from us over the years. We value our long-term customers and would appreciate a chance to discuss any concerns or changes you've noticed recently. Please feel free to reach out at your earliest convenience, we'd love an opportunity to make things right for you again. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 13, 2023

Staff was amazing and friendly, very knowledgeable of the vehicle I was interested in, I would use them again anyway More

by BELANCHIA69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had an amazing experience with our team at Lexus of Pembroke Pines! Your feedback is greatly appreciated and we look forward to serving your automotive needs in the future. Safe travels!

August 13, 2023

Great service, gave an loner with out a problem, the car was inspected, took care of the problem before the warranty expired, pick up the car and it was very fast More

by dnoa1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
Aug 15, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you had a great experience with our service at Lexus of Pembroke Pines! It's important for us that everything goes smoothly and quickly. Thanks for the positive review!

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