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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,834 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,834 reviews

August 05, 2023

The service here has been amazing and I hope that they continue to be amazing. More

by keina_mcintyre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Aug 07, 2023 -

Lexus of Pembroke Pines responded

Keina, thank you for the awesome five-star review of Lexus of Pembroke Pines! We will be sure to keep up the amazing service. See you down the road!

August 05, 2023

Nina was great! Very professional and helpful. Very attentive and responsive to my needs and questions. Highly recommended. More

by hstarrdo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nina Paul
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Aug 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Nina was able to assist you professionally and attentively at Lexus of Pembroke Pines. Your recommendation means a lot!

August 05, 2023

Always satisfied with their service and dedication! ! Highly recommended, Richard is your guy, also Jorge the best salesman More

by BEESCORP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you've had a satisfying experience with our team at Lexus of Pembroke Pines! Your recommendation means the world to us. We'll be sure Richard and Jorge get your praise - they are indeed fantastic members of our team!

August 05, 2023

I was a pleasure working with Edgar Chaparro, he greeted us with a warm and welcoming smile. He showcased exceptional sales skills and demonstrate a level of expertise that made our purchasing decision eff More

by imcourtney
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Lexus of Pembroke Pines responded

Courtney, we're so glad to know that Edgar and our team at Lexus of Pembroke Pines made your purchasing experience effortless. Thanks for the kind words!

August 05, 2023

The dealer staff was very accommodating and helpful from start to finish and follow up. More

by SRFD448
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Lexus of Pembroke Pines responded

It's great to hear that the Lexus of Pembroke Pines team was accommodating and helpful from start to finish. Thank you for your business and a five-star review!

August 05, 2023

Your financial Manager Mr JOHN WIRSHING is very unprofessional and rude.He needs to be retrain because of this experience I will not recommend this dealership. More

by TAEET
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ariel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOHN WIRSHING I will give him a zero
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Aug 07, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience with our financial manager. We strive for professionalism and courtesy in all interactions, so it's concerning that you felt this was not the case. I would appreciate the chance to learn more about what transpired and see how we can make things right. Would you please call me so that I can see if there is any way we can assist you moving forward? Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 05, 2023

Melissa Ho makes the experience all worth while and painless. I hate going to the dealership and with her on point customer service I never mind when my car reminds me it’s time for maintenance. Thanks More

by ASHLEYDARTILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho. Ps- Jeremy hasn’t been an employee for over a year.
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Aug 07, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Melissa made your experience at Lexus of Pembroke Pines a positive one! We appreciate the kind words and will be sure to pass them along. Thanks for your confidence in our team!

August 04, 2023

Customer service is everything. When a place values its customers it keeps business. always strive to do your best. What type of customer service would you like. More

by LUISC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
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Aug 07, 2023 -

Lexus of Pembroke Pines responded

Luis, we couldn't agree more - customer service is indeed everything. We're glad to know you value our commitment here at Lexus of Pembroke Pines. Thanks for your review!

August 04, 2023

It as an excellent service. Highly recommended him!He was nice, kind and very professional More

by ISABEL_OROPESA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Lexus of Pembroke Pines responded

Isabel - Thank you for your confidence in our Lexus of Pembroke Pines team, and for your business. We are grateful to have you as a customer!

August 04, 2023

Smooth, expeditious, and easy. simple yes or no pricing deal that they were able make work in 2 days. More

by shelcin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that your experience at Lexus of Pembroke Pines was so easy! It's always a pleasure to make things as convenient as possible for our customers. Thank you for your positive feedback!

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