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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,757 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,757 reviews

November 09, 2022

Excellent dealer. Excellent service is done in a timely and professional way.Thank you for all you do. More

by ANAQP2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Lexus of Pembroke Pines responded

Thank you for your great review and the kind words. We strive for excellence on a daily basis here at Lexus of Pembroke Pines. We wish you a great rest of your day and hope to see you in the future!

November 09, 2022

They were very attentive, took me right has i got there. So for so good More

by FIODAV7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave Lexus of Pembroke Pines this wonderful review! We are so glad that you had such a great experience with us. We hope to see you again for any future needs!

November 09, 2022

The Service manager took care of all my concerns in a very efficient and courteous manner More

by JGMCKENZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

We are thrilled that you had such a positive and efficient experience! Thank you for choosing Lexus of Pembroke Pines and for letting us know that you are a happy customer. We look forward to the next opportunity to assist you!

November 09, 2022

It has been a pleasure working with Richard. I would highly recommend him to anyone interested in leasing or buying a Lexus. More

by mcurtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Your recommendation of Richard and the team means so much to us! Thank you for giving Lexus of Pembroke Pines your business and your five-star review. Safe travels ahead!

November 09, 2022

Rodney in the service department was great to work with. He was very helpful and treated us like family. More

by RCEADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney, service department
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Personable customer service is our priority at Lexus of Pembroke Pines, so we are delighted to hear that Rodney provided 5-star treatment. Thank you for this review and for working with us!

November 09, 2022

Overall pleased with the purchasing experience. However purchasing a new vehicle is quite stressful And I wish that the dealers would be more upfront when it comes to pricing. More

by diverdown7
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thank you for your feedback. While I'm very glad you're pleased with the purchase process, I do regret to hear you felt pricing wasn't communicated more effectively. Please consider getting in touch if you're willing to share any further detail - we'd be glad to connect and walk through these concerns directly. Take care - we wish you many safe miles ahead. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

November 09, 2022

My only disappointment is that they recommended things for the vehicle that I had changed the day before. More

by Jacereyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing this feedback with us. I am very sorry for any mix-ups with our recommended services. We aim for five stars, and I hope we can improve for you next time. If you have any ongoing questions or concerns, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 09, 2022

This is my second time I am purchasing car from this location. Michael did great job to help me with this, as always he was vey kind and I am happy that have him again. He make a delivery to my house a More

by YUL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thank you for this positive feedback and for being a loyal customer. It is great to hear that Michael provided five-star help throughout the purchasing process—he will appreciate your words. Enjoy the ES F Sport!

November 09, 2022

We've been a loyal customer for over a decade. Sammy and the staff are honest and always do their best to assist our lexus family of cars. More

by ezim
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for being a valued customer of ours—it means a lot. We are so glad that Sammy and the Lexus of Pembroke Pines team have provided 5-star service over the years.

November 09, 2022

Everything was simple and easy when buying a car, because these dealers are professionals! Everything was well organized!! Well done!! The best! More

by margoko003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thank you for this positive feedback! At Lexus of Pembroke Pines, we strive to make the car-purchasing process stress-free and top-quality. It is great to hear about your experience with us. We are here to help with any of your Lexus needs!

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