Lexus of Pembroke Pines

Poor service. I was told that my service would take at least two hours. So I ubered to the mall only to be called less than an hour after drop off that my car was I was told that my service would take at least two hours. So I ubered to the mall only to be called less than an hour after drop off that my car was ready. I had questions afterwards about services received but the first contact personnel was busy and the second contact personnel listed on my service report could not confirm or nor comprehend my questions regarding my vehicle. When I asked the representative to explain to me in layman's terms so that I could gain a better understanding, layman's term to him meant just repeating the same thing over and over. I left feeling frustrated and then became upset when I realized that my vehicle did not receive its customary washed on top of everything else. More

I wanted to give special thanks to Mike Banco from Lexus of Pembroke pines I sent a client for an ES350 he gave them a VIP treatment like no other. My client called me after taking delivery of his new ES35 of Pembroke pines I sent a client for an ES350 he gave them a VIP treatment like no other. My client called me after taking delivery of his new ES350 and had nothing but amazing things to say about his experience with Mike. I wanted to thank mike also myself for making things very simple, a perfect car buying experience. More

Darren was great to work with. He was waiting for us upon our arrival and showed us all options that we were working with leaving us room to decide. Highly recommend for anyone l He was waiting for us upon our arrival and showed us all options that we were working with leaving us room to decide. Highly recommend for anyone looking for good enviroment and easy sales to work with Darren. More

Since leasing my Lexus 3 years ago from Richard @ Lexus, he has been there 100% of the time. No one is better than Richard @ lexus-pembrokepines.com! Even help me with the buyout after 3 years of leasing! he has been there 100% of the time. No one is better than Richard @ lexus-pembrokepines.com! Even help me with the buyout after 3 years of leasing! Thank you Richard! And Thank you George in Finance for helping me get the buyout loan done quickly and easily! More

Sandor and Felipe provided exceptional customer service. It is apparent that the customer’s time and satisfaction is prioritized at Lexus of a Pembroke Pines. I was thoroughly impressed with the detail t It is apparent that the customer’s time and satisfaction is prioritized at Lexus of a Pembroke Pines. I was thoroughly impressed with the detail to organization established that allowed for a hassle free and expedient experience I would highly recommend Lexus of Pembroke Pines for all your service needs. More

Ms. Paul was very professional and knowledgeable about the SUV we purchased. She was able locate a vehicle for us promptly in a market where cars are hard to find. We would use her services in the future. the SUV we purchased. She was able locate a vehicle for us promptly in a market where cars are hard to find. We would use her services in the future. More

Mr. Ariel Rodriguez is a kind, patient, knowledgeable, amazing gentleman ✨💦. My English is not my first language, I am “young” like the one still use cds in the cars, Nothing digital, I understand little amazing gentleman ✨💦. My English is not my first language, I am “young” like the one still use cds in the cars, Nothing digital, I understand little about numbers. The young 70 years old the one like me is always scared to talk to a wrong seller. But Mr. Ariel was there, he gave me options about cars and numbers. No stress but considering my preferences: color, model. I decided for a red NX 350 as my son had constructed. But the price was higher than I expected. Mr Ariel explained me about package, horse power, safety’s. Wow already it. was 9:30PM. Mr Ariel went many times to talk to his boss checking the best number that I could agreed next day. No pressure. Finally a Miracle. My son is happy for me too. My family. I highly recommend Mr. Ariel Rodriguez . Mr. Ariel Rodriguez is part of this beautiful happy end👻✨💦🚗 More

Nina made purchasing a car super easy. We came to the car dealership late but she took her time and explained the product well. She was very professional. Great customer service. We came to the car dealership late but she took her time and explained the product well. She was very professional. Great customer service. More

Julio is amazing and quickly delivered my new Lexus. Also Carlo was great, thank you guys, Also Carlo was great, thank you guys, More

I asked for a copy of my service agreement so I could see what was covered and what was not. I was told I could not be provided one. Otherwise, the service was quick. what was covered and what was not. I was told I could not be provided one. Otherwise, the service was quick. More