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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,582 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,582 reviews

March 14, 2022

Efrain was a great salesman to work with. I was happy with my purchase! Thank you Lexus of Pembroke Pines More

by CSUNCHIK1012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Jeremy Rivera
Mar 14, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your purchase! Thank you for choosing Lexus of Pembroke Pines and for stopping by to share your experience with Efrain. Safe travels in your new car!

March 14, 2022

Friendly, Knowledgable Staff and fast service. .. Who can ask for more? I was told the waiting time for service would be one hour and it was just a little less... great communication More

by CANGIALOSIJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Mar 14, 2022 -

Lexus of Pembroke Pines responded

Great communication, excellent customer service, and timely care are what we aim to deliver! Thank you for the outstanding review - we appreciate your business and support! - the Lexus of Pembroke Pines team

Mar 14, 2022 -

Lexus of Pembroke Pines responded

Great communication, excellent customer service, and timely care are what we aim to deliver! Thank you for the outstanding review - we appreciate your business and support! - the Lexus of Pembroke Pines team

March 14, 2022

My service manager was changed to Rodney Fuller. He is excellent. Straight forward and truthful. He made recommendations that were best for me, not the most expensive. This is the best way to do More

by a.harriet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Osiris Barcelo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
Mar 14, 2022 -

Lexus of Pembroke Pines responded

We sincerely want the best for our guests, and we're so happy to hear it shows! Rodney will love that his straightforward service and advice were so appreciated. The Lexus of Pembroke Pines team is happy to do all we can to keep your vehicle in outstanding shape, and we hope you'll continue to rely on us for many miles to come!

March 14, 2022

Very satisfied with my experience purchasing my new NX 350h from the team at Lexus of Pembroke Pines. Darren Lusane went above & beyond to find a vehicle for me, and I was very pleased with the entire buy More

by MJTHORNFL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Mar 14, 2022 -

Lexus of Pembroke Pines responded

For you to say that Darren went "above and beyond" to assist you makes our day. Thank you so much for coming to Lexus of Pembroke Pines for your Lexus 350h and rating us five stars! We truly appreciate your business.

March 14, 2022

Great service professional Quick service Helpful and thoughtful Respectful nice to work with would come back More

by EFIELDS618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Mar 14, 2022 -

Lexus of Pembroke Pines responded

Nothing brightens our day like hearing the service you received was so wonderful that you plan to return to Lexus of Pembroke Pines! Thank you for trusting our team to take care of your automotive needs, and we wish you safe travels until we see you next!

March 14, 2022

The service was very good I’ll recommend this place to everyone and I hope I’ll be able to get another car from there More

by MARY_EU37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Lexus of Pembroke Pines responded

Mary, thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. We appreciate your business and hope to see you back again down the road!

March 14, 2022

# 1 Dealership, Steve Pastukhov #1 car specialist! !!I had already third car with them.The best price always… More

by Dzubchik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for your glowing review of Lexus of Pembroke Pines and repeat business! We're thrilled that you have such confidence in Steve, and we hope the newest ride serves you well. Drive safe, and we'll see you again next time!

March 14, 2022

Does not honor COSTCO program or their website pricing. Marks up every car and trade in value presented was not what was credited in final transaction. Beware of these practices here. No satisfaction as More

by ctyankee1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zee Hanif
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Armani
Mar 28, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to see this feedback, and I wish that we could have delivered a better experience. I can assure you that we do not run our business to mislead customers, so it is concerning that this is the impression we left. Please get in touch if there's anything else we can do to help out. Thanks, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Mar 28, 2022 -

ctyankee1 responded

I did call and left a message for customer service and I did not hear back.

Apr 01, 2022 -

Lexus of Pembroke Pines responded

Hi there, we've received several voicemails after hours, but it's been hard to tell which voicemail is yours, as there was not a clear call-back number or name. With your username in this review, we cannot find you in our database. We'll keep trying, but if you could leave contact information here that would be helpful. Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 13, 2022

The team of nick, micky, and dozer are a great fit for the dealership Although I put them thru the rinker and pressure of purchasing my lease, they came out with flying colors . Cudos to them. Thanks More

by leeknow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dozer Kocsis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky metha, Nick Goglucci
Mar 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Nick, Micky, Doxer, and the team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Lexus of Pembroke Pines!

March 13, 2022

Excellent Service. The Agent that helped me was great. Would recommend to everyone that needs their car serviced More

by miamichamp514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review. We're glad that the team took wonderful care of your vehicle. See you again next time here at Lexus of Pembroke Pines!

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