Lexus of Sacramento

Always excellent service! Service advisor is attentive and always explains service details! This is why I continue to choose Lexus! and always explains service details! This is why I continue to choose Lexus! More

Ask for Bryon-best car purchase experience ever had. Very knowledgeable, honest, down to earth and patient! knowledgeable, honest, down to earth and patient! More

Working with sales was a no pressure experience. Staff was very professional and accommodating. Working with the parts department has been excellent as well. I highly recommend Lexus of Sacramento. was very professional and accommodating. Working with the parts department has been excellent as well. I highly recommend Lexus of Sacramento. More

Working with the Service Department was wonderful. Very kind and knowledgeable professionals. They were very understanding and accommodating of my needs. I was very pleased. kind and knowledgeable professionals. They were very understanding and accommodating of my needs. I was very pleased. More

Very professional and so helpful!!From sales to finance to service department all excellent and would recommend to service department all excellent and would recommend More

Lexus of Sacramento is very professional, efficient, and helpful. Staff is friendly and accommodating. They took care of a recall on my car and planned ahead to make sure all parts were available. My onl helpful. Staff is friendly and accommodating. They took care of a recall on my car and planned ahead to make sure all parts were available. My only critic is the oil change should be a part of the fee paid for standard 30k service. More

Good, attentive service and shop work that took care of my maintenance concerns for our 2013 RX 350 my maintenance concerns for our 2013 RX 350 More

The entire service experience was poor. Lexus service was extremely lack luster from the start. Telephone went unanswered and I had to call several times (Friday afternoon at 4:30 PM). Steve who answer was extremely lack luster from the start. Telephone went unanswered and I had to call several times (Friday afternoon at 4:30 PM). Steve who answered the phone was rude and couldn't find a service rep to help me. Placed on hold numerous times until a rep came on-- Brittany. Had to have car towed-in, which I told them yet no one informed me of the protocols (like the night box, et al). Paid $2,500 for service, yet when I pick-up the car and got in, the service light came on. Car needed to stay another day to address. Came back next day, obtained car, yet it was very dirty. It had not been washed and repair area/car park area was full of dirt from landscape construction project. Dirt was on my car. I was given a $100 discount. But the poor service, rudeness and overall experience left me numb. I purchased my car from Lexus Sacto in 2009 and have ALWAYS had it serviced there. This experience was so bad, that it will be my last stop. More

I paid for an alignment and had to take my car back because the alignment had not been done. When I took it back the mechanic even stated it had not had an alignment even though I’d been charged for on because the alignment had not been done. When I took it back the mechanic even stated it had not had an alignment even though I’d been charged for one. My car was there for almost a week too! More