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Lexus of Sacramento

Sacramento, CA

4.7
2,888 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,888 reviews

July 02, 2021

Excellent customer service. Eric took care of fixing my car and provided me a loaner so I can minimize the disruption of my day to go to/from the dealership. They were able to fix my car within a quick 2.5 More

by GLORIA_CHIEM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric P.
Jul 02, 2021 -

Lexus of Sacramento responded

Thank you, Gloria, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

July 02, 2021

They are always on top of the game by giving the best quality service to their customers. More

by YANCY84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

July 02, 2021

I've had two visits recently and both went very well. I got a loaner for the first one and stayed at Lexus for the second as it was just a paint touch-up. As I say, both visits went well. More

by SUSAN.OIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Lexus of Sacramento responded

It has been a pleasure serving you, Susan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

July 01, 2021

Brandy, my service advisor is outstanding. Very professional, honest and competent. Car was ready on time and both interior and exterior cleaning was excellent and much appreciated. More

by ARTHURMCCAUSLAND
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Jul 01, 2021 -

Lexus of Sacramento responded

Arthur - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Brandy and the Lexus of Sacramento team. Drive safely, and we hope to see you again down the road!

June 30, 2021

Great customer service. Ron and Chuck were helpful. Place was under renovation but looked like they took extra steps to make the customer still feel comfortable. The trailer upgraded portapotty was a nice op More

by NMPHAM83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kaulen, Chuck Baccarella
Jun 30, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share! We are proud of our team, and it means a lot to hear that you had such a successful experience working with Ron and Chuck. Drive safely, and we hope to see you back at Lexus of Sacramento down the road!

June 29, 2021

paid for outside detailing, was it gets vacuum inside. It clearly did not get vacuumed in the back hatch. very disappointing considering the cost had gone up More

by TINNEYSUSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We will be sure to share your concerns with our team. If you would like to discuss things further, please reach out. Thank you for your time, Susie. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

June 28, 2021

Robert gets it. Time was saved, money was saved and we as a family love this vehicle. We went to 5 different locations. We experienced a lot of different styles of sales people for the sale of a car, and for More

by Xman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kal jabbar
Jun 29, 2021 -

Lexus of Sacramento responded

Congratulations on your new vehicle! We are so glad that Robert and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

June 28, 2021

This dealership was super generous and clean despite their ongoing construction. I enjoyed my time here. More

by Tran.miichelle89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben
Jun 28, 2021 -

Tran.miichelle89 responded

Ernie is the man to go to at this dealer. I really enjoyed how smooth and efficient the process was with him. I got in and out of there much faster than it would be compared to other dealers, so u appreciate that a lot.

Jun 29, 2021 -

Lexus of Sacramento responded

It makes our day to hear that you were so well taken care of by Ernie and the team! Thank you for trusting Lexus of Sacramento with your business, and for stopping by to leave us an excellent review. Drive safely!

June 28, 2021

Everyone was nice and informative. No pressure on you to buy, and rev was honest and straight to the point. So was the finance person so thanks More

by R c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rev
Jun 28, 2021 -

Lexus of Sacramento responded

We are delighted to hear that you had a pressure-free car-buying experience working with our Lexus of Sacramento team. Thank you so much for shopping with us! We hope that your new vehicle is treating you well.

June 28, 2021

I rely on this Lexus dealer for prompt accurate service and a professional courteous manner. My husband had 2 Lexus cars and I just purchased my third. Couldnt be more pleased! More

by S Katt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Lexus of Sacramento responded

We are happy to have you as a customer here at Lexus of Sacramento! Thank you for your business and your positive review of our work. See you next time!

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