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Lexus of Sacramento
Sacramento, CA
3,012 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 3,012 reviews
September 03, 2021
I purchased four new tires for my car August 5, 2021. Last Tuesday the right rear tire failed and I returned it to Lexus of Sacramento. It took 19 phone calls to reach service. When the defective tire Last Tuesday the right rear tire failed and I returned it to Lexus of Sacramento. It took 19 phone calls to reach service. When the defective tire was replaced under warranty you had the audacity to charge me $ 58 for “ balancing “. I will be at Lexus of Roseville thus ending a ten year relationship with Lexus of Sacramento. More
by JMDODDS
Verified CustomerEmployees Worked With
Eric Foltz
September 02, 2021
My service advisor, Eric Pantoja, was wonderful. It was the second time I had the pleasure of working with him. He makes you feel comfortable & welcomed. Best service I’ve had! the second time I had the pleasure of working with him. He makes you feel comfortable & welcomed. Best service I’ve had! More
by ANNEMPESTANA
Employees Worked With
Eric Pantoja
September 01, 2021
Very easy to talk to tracy my assistant in the beginng. I had work done but she did not push me into work not needed. I am a widow and my husband is not around to be my voice. Thanks for getting me back I had work done but she did not push me into work not needed. I am a widow and my husband is not around to be my voice. Thanks for getting me back on the road feelig more confident...Thanks again!...Mrs s. Ramsey... More
by Lady Sandy
Employees Worked With
August 31, 2021
Lexus of Sacramento, CA will remain my permanent dealership for service, repairs and purchasing another Lexus now and in the future. I have dealt with loaner cars, a while back, while my Lexus SC430 dealership for service, repairs and purchasing another Lexus now and in the future. I have dealt with loaner cars, a while back, while my Lexus SC430 was in service mode. I will NEVER deal with Lexus of Roseville CA Service Department again. They failed to check out or check in the courtesy loaner vehicle given to me while my SC 430 was in service mode. Upon returning the loaner car, their service rep, once again, did NOT check the loaner vehicle returned. upon my next day return. Two hours later, I received a phone call with accusations and a $9,000 Bill. The Roseville Service Dept. blaMed me for destroying the paint on the hood and top of the loaner vehicle. More
by luncherous
Employees Worked With
Other Employees :
Brandy Joseph, Mike Huttleston, Mike Huttleston, Eric Foltz
August 30, 2021
Very nice people Good service Nice waiting area even Very nice people Good service Nice waiting area even during construction They have coffee machine and water bottles for free They are open from Very nice people Good service Nice waiting area even during construction They have coffee machine and water bottles for free They are open from 9 More
by SERHVITA
Employees Worked With
August 30, 2021
The staff at Sacramento Lexus were very and attentive upon my arrival. They courteous and greeted with a smile. They even offered me a loaner car for the time that my Lexus was being service. Thank you upon my arrival. They courteous and greeted with a smile. They even offered me a loaner car for the time that my Lexus was being service. Thank you More
by Rkhamgs350
Employees Worked With
August 29, 2021
Great dealership. Ernie Wasserslebben really helped me and my wife out. Our previous car was totaled and we needed to get into a car quickly. Ernie helped me find what I was looking for quickly, and got u and my wife out. Our previous car was totaled and we needed to get into a car quickly. Ernie helped me find what I was looking for quickly, and got us a great deal on a car. He answered his cell phone and we communicated daily via email or text till we set up an appointment to finish the deal. Mike Zinfandel in finance got us through the signing quickly and with no pressure to buy various warranty options. Great dealership and great guys with integrity to deal with! More
by Gary
August 29, 2021
I could not be more happy with the service I receive and the friendliness of the staff! I will continue to purchase my cars and have serviced here. the friendliness of the staff! I will continue to purchase my cars and have serviced here. More
by COBEREINER
Employees Worked With
Brandy Joseph
August 28, 2021
Thanks for your help. Very knowledgeable. I would definitely come back. definitely come back. More
by Stacysaechao
