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Lexus of Sacramento

Sacramento, CA

4.7
2,860 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,859 reviews

May 25, 2021

I bought a 2021 Lexus LC 500. All staff were excellent. As one of his first sales, Angel did a great job. Thank you very much. More

by MARICHARD11636
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Angel was great , Eric Wilson, Chuck Baccarella
May 25, 2021 -

Lexus of Sacramento responded

Thank you, and congrats on your new Lexus LC 500! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

May 24, 2021

Lexus provided outstanding service, assistance and delivery of my new Lexus. Carlos Cave was very professional and a superb salesperson. Kevin was so efficient & expedient. More

by ERMA.HERNANDEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Lexus of Sacramento responded

Erma, your feedback just made our day! We couldn't be more delighted to know that Carlos and Kevin took such excellent care of you and we'll be sure to extend these kind words to them. Congratulations on your beautiful new vehicle from all of us here at Lexus of Sacramento!

May 24, 2021

I purchased my first Lexus about 20 years ago and have always been impressed with the customer care I have received from Mike Huttleston. He always does everything he can to accommodate my requests and, More

by Joe Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
May 25, 2021 -

Lexus of Sacramento responded

Joe - Thank you for your business over the years! We are very proud of our team, and it means a lot to hear that you are so confident in Mike to get the job done. Drive safely, and we hope to see you back at Lexus of Sacramento next time!

May 24, 2021

It was a good experience, it wasn’t as long like previous times I have walk in a dealer to purchase a car. Salesman was honest and knew his job. Quick and easy. More

by MEGEMEALLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David J. Toves, Eric Wilson
May 24, 2021 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Lexus of Sacramento team. Drive safely in your new vehicle, and we hope to see you again down the road!

May 23, 2021

The service was ok not the best. When scheduling for service I requested for a loaner and I was told one will not be provided. Got to the dealership and Tracy offered me a loaner. Please make sure your More

by CHICHI8301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021

I realize that the staff is working under adverse conditions during the remodeling,but this was dikffikcult for us when we were told that the battery would not be available till July. Surprisingly, More

by JKIRK53@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Lexus of Sacramento responded

Thank you for your patience here as well as this feedback. We are glad that your battery replacement was completed in a timely manner. Safe driving from all of us here at Lexus of Sacramento!

May 23, 2021

I was treated with excellence and I’m in love with my purchase. I was fortunate to seek my car online which hadn’t arrived yet to the dealership, secure the car while it was still en route, and have it p More

by Rhiannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raz , David Morgan
May 24, 2021 -

Lexus of Sacramento responded

Rhiannon - thank you for the positive review and five stars! We're delighted to hear that the Lexus of Sacramento team is delivering on our promise of outstanding customer service, and we're thrilled that you love your new ride. Safe travels and see you next time!

May 23, 2021

Mike Huddleston was great, as usual. I was very disappointed that the extended warranty had expired—I thought it was 100,000 miles and not time. But, I know Mike tried. I’m very pleased with him More

by TOOTELIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
May 24, 2021 -

Lexus of Sacramento responded

Thank you for reaching out. We are glad to hear that Mike could assist you regarding your warranty concerns and provide helpful service. All of us at Lexus of Sacramento appreciate your business and hope for the chance to work together again in the future.

May 20, 2021

I have been looking for a used certified Lexus ES 350 with low mileage since the beginning of the year! I did find my dream car at your dealership! Ernest and your finance manager, sorry I can’t remember More

by BIRGITKARL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben
May 21, 2021 -

Lexus of Sacramento responded

Thank you! Here at Lexus of Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We hope you'll enjoy your new Lexus ES 350! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

May 20, 2021

We came in to complain about lug nuts being loose after our tires were rotated. We lost one lug nut, and on every other wheel, there was one lug nut that was only hand tightened. In addition, there were m More

by WOODBRIDGEMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
May 20, 2021 -

Lexus of Sacramento responded

We appreciate your positive feedback and are glad that Mike was able to resolve your previous issues. We strive to take excellent care of our customers and hope this was reflected in your experience with us! We are grateful for your business here at Lexus of Sacramento and look forward to the opportunity to serve you again down the road. Safe travels and see you next time!

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