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Lexus of Sacramento

Sacramento, CA

4.7
3,009 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,009 reviews

June 16, 2021

Thanks Christina for knowing me, my car and the many years of service. I appreciate and value the consistency and dependability of you being there. More

by MISSYMASUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Lexus of Sacramento responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in Christina to get the job done. Drive safely, and we hope to see you again at Lexus of Sacramento!

June 15, 2021

Great experience, fast service, love my new 350 ES Lexus! Sales and finance department were great, friendly and easy to work with thanks everyone for your help ! More

by MJF3003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David J. Toves, Eric Wilson
Jun 15, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new 350 ES Lexus! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

June 15, 2021

They sold us a car that wouldn’t even start from the first week we brought it home. Then told us, “good thing we bought the warranty. We have brought it to the shop multiple times trying to fix everythi More

by celestenicholetaylor
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Escobosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Lexus of Sacramento responded

Celeste, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

June 15, 2021

The service department was very efficient and my service was very easy. Thank you! Even with a remodel they are providing excellent service. I was impressed. More

by PANDL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Lexus of Sacramento responded

Thank you for the kind review! We are over the moon that the Lexus of Sacramento team could provide our gold standard of service. It means a lot that our service stood out to you, and we hope to see you again next time. Drive safely and have a great day!

June 15, 2021

During construction at Lexus they still make you feel appreciated and are a valued customer. Really do enjoy working with all departments at Lexus. Only one negative was the rental was not up to Lexus st More

by jstuarte35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Lexus of Sacramento responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

June 15, 2021

I purchased a new IS 350 FSport for my daughter. The buying process was quick and easy. Our sales associate, Kyle, was great. He made the process really enjoyable. Since this was a gift for my daughter, More

by VPATEL808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genesis, Kyle Reid
Jun 16, 2021 -

Lexus of Sacramento responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with Kyle, Genesis, and the Lexus of Sacramento team. Congratulations to your daughter on her new Lexus IS 350 F Sport, and we hope to see you again down the road!

June 14, 2021

Over all these years of my experiences purchasing a vehicle, this was my very first time i walk away felling so good about my purchase, the sales department let me feel like respected they make sure i More

by LBYOUNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

June 14, 2021

We have been coming to this dealership since 2004 and have purchased two cars. The service department is excellent and we prefer Lexus of Sacramento even though we live in Roseville. Our service rep, More

by LTCAKACSW
Recommend Dealer
Yes
Employees Worked With
Ken Owens, Sales, Brandy Joseph, Eric Wilson
Jun 14, 2021 -

Lexus of Sacramento responded

Thank you for your loyalty to Lexus of Sacramento! We're thrilled to hear that our team always takes care of you and we look forward to your next visit!

June 13, 2021

Always helpful and right on top of everything. I’ve never had a problem they couldn’t handle. Very friendly and easy to work with. More

by BDUCKMOM1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

June 12, 2021

Excellent service, no hassle and professional salesmen/women. Kyle Reid was great and made sure to keep in contact and was always available to talk even on his days off. More

by TAMANNAIEDARIUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson
Jun 12, 2021 -

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're happy to hear it went well here with Kyle. We hope you enjoy your new vehicle. We truly appreciate your fantastic feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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