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Lexus of Sacramento

Sacramento, CA

4.7
3,010 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,010 reviews

April 23, 2021

The service provided by my representative Tracey Cach was excellent as usual, and my car was delivered to me after maintenance during the time promised! More

by Raider Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Lexus of Sacramento responded

Thank you so much for commending Tracey and our Lexus of Sacramento team! We are so happy that you can depend on us to keep you driving safely. Enjoy your weekend!

April 23, 2021

Came here because had a great experience last time. But getting paperwork correct for lien was a nightmare. And my new car purchase had an empty gas tank. More

by 85.CKROGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Carlos and our team here at Lexus of Sacramento are glad to have you as a customer. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 22, 2021

Excellent service. Pick up and deliver was very reliable and timely. Communication was very pleasant and friendly. Lexus stands behind its name and quality. Thank you. More

by tzs545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Lexus of Sacramento responded

This review is music to our ears! Thank you for choosing Lexus of Sacramento and taking the time to share your experience. We look forward to welcoming you back next time!

April 21, 2021

Jerod Horch was great to work with. He was knowledgeable, patient, and helpful. He is one of the reasons we returned to purchase our vehicle at Lexus of Sacramento. More

by Soto Family
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson
Apr 21, 2021 -

Lexus of Sacramento responded

Thank you for your review and kind words for Jerod! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 20, 2021

Awesome service as always. They are consummate professionals. Excellent job. I am so thankful that Mike Huddleston continues to show personal commitment to our family. We are grateful for the l More

by Dr. Rowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Apr 20, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us, Dr. Rowe. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 20, 2021

THE SACRAMENTO LEXUS DEALERSHIP IS AN OUTSTANDING PLACE TO GO AND PURCHASE A NEW OR USED LEXUS. THE MANAGERS, SALES AND SERVICE PERSONNEL THERE ARE VERY PROFESSIONAL AND ARE ALWAYS EGER TO ASSIST YOU IN WH More

by JAMESWOOD8233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Foltz
Apr 20, 2021 -

Lexus of Sacramento responded

Jim, thank you for taking the time to leave us a review! We couldn't be happier to hear that Nick took such good care of you here at Lexus of Sacramento, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

April 20, 2021

My car was towed to the dealership after it was closed but I got a call early morning next ( I believe it was Joe) to let me know the car was being looked at which I appreciated since I was little worried More

by RUKHSANATARIQ5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Burton
Apr 21, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 19, 2021

Everyone is always so cheerful and helpful. It makes the experience a joy. We have been very satisfied with the service for all the years we have owned our Lexus. More

by NICK.BURGESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Apr 19, 2021 -

Lexus of Sacramento responded

Nick, Thank you for your very kind review. Brandy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 18, 2021

The two sales people that assisted my husband and I (Chuck & Angel) were Professional, knowledgeable, courteous, friendly and kind. The store was safe and clean. More

by HOTFUDGE454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Sanchez, Chuck Baccarella
Apr 19, 2021 -

Lexus of Sacramento responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Chuck and Angel! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 17, 2021

I brought my ES350 in to have an alarm installed. I also expressed concern about a squeaky belt sound under the hood. It was diagnosed and I was told it needs a new alternator and all new belts for a cost More

by Al Banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Sacramento responded

Al, thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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