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Lexus of Sacramento

Sacramento, CA

4.7
3,011 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,011 reviews

April 07, 2021

Jerod made my buying experience extremely pleasant. I briefly looked over the vehicle close to closing on Friday and mentioned that I would be back on Monday. Jerod, had the vehicle pulled up and ready f More

by NguyenL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Sacramento responded

Nguyen, Thank you so much for your wonderful review! We are thrilled that Jerod had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 06, 2021

My experience was pretty unsatisfactory. The 2nd key to the car I purchased could not be found. I was told they would find it and send it to me. It didn't come and when I checked I was told one had been More

by PTL
Recommend Dealer
No
Employees Worked With
Ernie Wassersleben, Eric Wilson
Apr 23, 2021 -

Lexus of Sacramento responded

Hello, Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your situation in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

April 06, 2021

Ernie and the Finance person were great to work with. They both made the experience easy all the way through the purchase. Thank you for the great work!! More

by TOBY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Wilson
Apr 06, 2021 -

Lexus of Sacramento responded

It was our pleasure to assist you, Toby! Thank you for sharing this excellent feedback about Ernie and our Lexus of Sacramento team. We hope that you absolutely love your new vehicle.

April 06, 2021

It was a good experience, the only thing I wish I had information before hand was how much it was going to cost me. The lady that brought my car to me was exceptionally friendly and helpful. I think her More

by MKJOLSEN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 06, 2021

YES as always you guys are awesome! keep up the good work. Shuttle service should be available within 10 minutes. Send in more service deals. More

by SKUMAR7754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Eric Foltz
Apr 06, 2021 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 05, 2021

Excellent job by the entire group. Kyle and Dave work well together. We enjoyed the process so much, we ended up buying two cars that weekend. More

by JJOHNSON87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Reid, Eric Wilson, David Morgan
Apr 05, 2021 -

Lexus of Sacramento responded

Thank you so much for your business! We are delighted to hear that Kyle and Dave helped you get into two new vehicles. Our team at Lexus of Sacramento is grateful for your support and we wish you safe driving!

April 05, 2021

Lexus of Sacramento is a great dealership to do business with. Very happy with the sales and service departments. I Highly recommend Lexus of Sacramento. More

by FIDOGOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
Apr 05, 2021 -

Lexus of Sacramento responded

Thank you so much for recommending Lexus of Sacramento! We are delighted to hear that you're a happy customer and truly appreciate your repeat business. Enjoy your week!

April 05, 2021

Dave Morgan was awesome! He provided us with a great deal and wonderful service!! We really recommend him as your sales person and dealer for your next new Lexus. More

by Gabino and Raquel Albor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Morgan
Apr 05, 2021 -

Lexus of Sacramento responded

Gabino and Raquel - Thank you for five stars! We love to hear that Dave could assist with your recent purchase and help you get a great deal. Your recommendation means so much to our Lexus of Sacramento team!

April 04, 2021

Staff answered all questions promptly and was very helpful. Service was done right on a no contact basis. Followed up with call and additional information. More

by JWESTLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Apr 05, 2021 -

Lexus of Sacramento responded

Thank you so much for posting a great review! We are happy to hear that you're a satisfied customer and we really appreciate you trusting Lexus of Sacramento with your vehicle.

April 02, 2021

Staff was very helpful and showed keen interest in what I was looking for. The sales person who chose to provide assistance was well informed and was able to answer my questions patiently. More

by RPLOVINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Sacramento are glad to have you as a customer. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Apr 02, 2021 -

RPLOVINGER responded

Nothing more to add at this time. Thank you for the opportunity

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