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Lexus of Sacramento
Sacramento, CA
3,012 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 3,012 reviews
September 17, 2020
I really enjoyed working with Oscar (Aliasghar Sedighi). He got me the SUV that I was looking for and gave the right price. I have driven from San Jose, CA to buy this SUV. About the changing oil plan tha He got me the SUV that I was looking for and gave the right price. I have driven from San Jose, CA to buy this SUV. About the changing oil plan that I have purchased, since I am living in San Jose, CA, I am not sure, this plan that I have bought is right one. My friends have told me, the mechanics would not change the oil and oil filter and they would just tell me the service is done. I have seen this experience, when we rented a van to commute to work. While I was standing by the van, they claimed they have changed the oil, oil filter and rotate the tires. I could see, there are no rotation. Before, I stopping by, during the service, when I just handed the keys, I have noticed the oil was so dark as black when their job was done. More
by TALMOUD
Verified Customer
September 17, 2020
It almost seems staged every time I get my car serviced. I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! More
by LSETZER
Employees Worked With
Other Employees :
Joe Burton, Eric Foltz
September 17, 2020
My dad and I have continued service with Lexus of Sac since he bought his 2004 RX 330 back in 2009. He now owns a 2012 RX 350, and I have since acquired the RX 330. Given the age and mileage of my car, I since he bought his 2004 RX 330 back in 2009. He now owns a 2012 RX 350, and I have since acquired the RX 330. Given the age and mileage of my car, I’ve recently encountered some repairs that really any garage could probably take care of. Although I’ve chosen to return to Lexus of Sac because the service is guaranteed, the customer service is exceptional, and the quality relationship with the service team. More
by AMANDALEEMORGAN
September 17, 2020
Servicing is extraordinarily expensive. We’ve since bought a Tesla. Dealers make huge profits from servicing with Lexus at the top end. Not worth it. bought a Tesla. Dealers make huge profits from servicing with Lexus at the top end. Not worth it. More
by PAUL@SAGEARCHITECTURE.COM
Employees Worked With
September 17, 2020
Good customer service Employee are friendlyTake a good Good customer service Employee are friendly Take a good care of my car Estimate on time The job done meet requirements of 10000 miles es300h Eri Good customer service Employee are friendly Take a good care of my car Estimate on time The job done meet requirements of 10000 miles es300h Eric is nice More
by PLATINIDO
Employees Worked With
Leslie Saelee, Eric Foltz
September 17, 2020
Lost the chain and keys on my remote. When I left never even said they were sorry and never followed up with me. I said to look at the camera that they were on my remote they just gave excuses. It had a even said they were sorry and never followed up with me. I said to look at the camera that they were on my remote they just gave excuses. It had a very special swarovski Mickey Mouse keyring that was my friends who died May 30, 2020 and it was special and could not be replaced because it was hers. I told them when I left if they did not find the keys etc that was on my remote I will never buy a car from them again. You got it I never have heard back from them!!!!! In the last 15 years I have owned 6 Lexus. My next one will be brought somewhere else I guess!!!!!!!! More
by JAILNURSE911
September 17, 2020
Great service and fast turnaround. I was kept informed of the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. More
by JCOOPER15
Employees Worked With
September 17, 2020
Jerod was thorough, efficient and knowledgeable. I appreciate how much he spent with me and explained everything perfectly. Jerod was awesome! Thank you Sacramento Lexus. appreciate how much he spent with me and explained everything perfectly. Jerod was awesome! Thank you Sacramento Lexus. More
by Gina Dyer
September 17, 2020
I've been taking my Lexus for service in Sacramento for years and Nick has been my service adviser for a while now. I am very happy with the excellent customer service he has provided. My husband purchase years and Nick has been my service adviser for a while now. I am very happy with the excellent customer service he has provided. My husband purchased a Lexus SUV and he'll be scheduling with Nick as well! More
by DRTORREZ
Employees Worked With
