Lexus of Sacramento

Great service, went the extra mile I received great service from the folks at Lexus of Sacramento. The service advisors went the extra mile to check with the 3rd party warranty folks a I received great service from the folks at Lexus of Sacramento. The service advisors went the extra mile to check with the 3rd party warranty folks and was able to get it done in a timely manner. They also provided great guidance in terms of service requirements and things that were needed versus "nice-to-have". More

Best buying experience This was by far easiest, most straight forward buying experience my wife and I ever had. It was so good we both bought a car. Kent is the nicest guy t This was by far easiest, most straight forward buying experience my wife and I ever had. It was so good we both bought a car. Kent is the nicest guy that doesn’t play any games. I highly recommend buying a car here. Thanks for everything Kent! More

4 New Tires Nick Cruz sold us 4 new Micheline tires for our RX 350 SUV at very low prices due to multiple discounts for early wear and a right rear puncture. He b Nick Cruz sold us 4 new Micheline tires for our RX 350 SUV at very low prices due to multiple discounts for early wear and a right rear puncture. He beat everyone in Sacto. Courteous, knowledegable and efficient service was received from Mike. Great, new loaner almost made us buy it! Thanks ... PS: Have worked with Mike Huttleston for years and and have always appreciated his service, expertise and help. More

Totally Shocked! My family members and I have been coming to this dearship for years and never had any bad experiences. During this particular visit, I needed the help My family members and I have been coming to this dearship for years and never had any bad experiences. During this particular visit, I needed the help of the sales department to obtain a printout of vehicle specifications from a VIN. I was looking to purchase a used Lexus from a private seller who couldn't clearly explain all the features, hence why I wanted the printout. A couple years ago I made this same resquest. The sales department gave me printout and it resulted in me purchasing that particular vehicle which I currently bring to them for service. This time it was a different story. The receptionist paged for an available sales representative to assist with my request. Kathy shows up and I asked her to help me with the printout. She asked if it was for one of their cars on the lot and I told her it was not. I explained it was for an older used vehicle that I'm trying to purchase from a private seller. Kathy's response was that she couldn't do that and they don't have the capability to do that. I was surprised to hear that and I told her the sales department helped me with this request before and it was not a problem the last time. After a short awkward pause, she proceeded to ask someone else in an office who said it's not problem and all they needed was the VIN. Kathy asks me for the VIN and I told her I needed to log into my account on my phone to get them the VIN. Her response was, "You should've had it ready." I ignored her comment as I logged into my account. Then all of a sudden she lets out a loud sigh. I was shocked! I looked up, stared her straight in the eyes and asked her if I was bothering her somehow. I asked her why she was trying to rush me. She said she was just waiting to give the guy the VIN. I said, "I'm the customer here, what's your rush? I can give the guy the VIN myself." I eventually got the printout, thanked Kathy and left. I'm still surprised by the whole event. I won't be asking Kathy for help ever again. More

Always ready to answer questions I know I was a challenge for David and Kent but they were very helpful. I had not bought a Lexus in 15 years. They showed me items on the car until I know I was a challenge for David and Kent but they were very helpful. I had not bought a Lexus in 15 years. They showed me items on the car until I understood. David even called me back in the evening to walk me thru some questions. Love you guys and will recommend. Love my NX300 Hybrid Linda Erwin More

Efficient, friendly service! I bought my car, a Lexus RX 350, eight years ago from Lexus of Sacramento, and I have never been disappointed in their service. Excellent service pro I bought my car, a Lexus RX 350, eight years ago from Lexus of Sacramento, and I have never been disappointed in their service. Excellent service professionals! More

Good experience I had a recall on my 08 es350, set up appointment, was given a loaner car. Easy setup and pick up of my vehicle when it was done. I’ll be back soon to I had a recall on my 08 es350, set up appointment, was given a loaner car. Easy setup and pick up of my vehicle when it was done. I’ll be back soon to get my transmission fluid changed soon. More

Great experience! I'm satisfied with my recent service! The dealer has done a great job and made my service convenient with a loaner car! Thank you! I'm satisfied with my recent service! The dealer has done a great job and made my service convenient with a loaner car! Thank you! More

Lexus Service Review Brandy was very helpful with my Lexus service and is even working on replacing a defective sunroof that is not covered by warranty. I was very please Brandy was very helpful with my Lexus service and is even working on replacing a defective sunroof that is not covered by warranty. I was very pleased with the whole process. More

Consistantly great service Came in for a routine oil and filter change Mike suggested, since I was so close to 50K miles, that I have that service performed which included inspe Came in for a routine oil and filter change Mike suggested, since I was so close to 50K miles, that I have that service performed which included inspections of the car's overall health. As it turned out, the front brake pads and the rotors were shot. I was unaware of the brakes as the car had no apparent problem stopping, not even a squeal coming from the worn out rotors and pads. I was given a loaner car until my car was repaired. Mike saved me from further damage the the car not to mention to myself and/or others. More