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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
2,893 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,893 reviews

December 26, 2023

Work was completed on time and under the estimated quote. Gus was professional and friendly. More

by e.atwell
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
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Dec 26, 2023 -

Lexus of Sacramento responded

We are glad to see that Gus and the team provided efficient and budget-friendly service. Thank you for trusting Lexus of Sacramento with your vehicle!

Helpful
December 26, 2023

Christina is knowledgeable of her job. She is very thorough and works well with her Technicians. Always pleasure to work with her. Merry Christmas More

by pagarigan.miguel.k
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know that Christina's expertise and teamwork made your experience at Lexus of Sacramento a positive one. Thanks for the kind words, and Merry Christmas!

Helpful
December 25, 2023

In the end, a very positive experience. Had a little glitch with appointment check in but Nick Cruz saved the day and helped make my overall experience positive !!!! Thanks Nick More

by blaheney
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know that despite the initial hiccup, your overall experience with us at Lexus of Sacramento was positive! Nick will be pleased to learn about your feedback. Thanks for sharing this review!

Helpful
December 23, 2023

Meant my need with loaner Easy getting a loaner. .I had necessary credentials so it was easy More

by audreycreal
Recommend Dealer
Yes
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Dec 24, 2023 -

Lexus of Sacramento responded

Audrey, we're glad to hear servicing your vehicle with Lexus of Sacramento was a breeze! We appreciate your business and hope to see you again in the future. Enjoy that loaner!

Helpful
December 23, 2023

Its a challenge to get help on the phone unless your making an appointment but in person service is always great. More

by kjackobeasley
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 24, 2023 -

Lexus of Sacramento responded

We appreciate your feedback and are glad to know you've had consistently great in-person experiences at Lexus of Sacramento. However, we'll work on improving our phone service for a better overall customer experience. Thanks for trusting us with your business!

Helpful
December 23, 2023

Very relaxed environment very helpful in informing what is in car so make proper choices Easy to work with in purchasing More

by JESH159
Recommend Dealer
Yes
Employees Worked With
Angel
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know you found our environment relaxed and informative at Lexus of Sacramento. We strive to make the purchasing process as easy as possible for our customers. Thanks for your feedback!

Helpful
December 23, 2023

We are by car in this store, the manager is really polite and all explaining, We were satisfied. More

by ELENOCHKA30041988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben, David J. Toves
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Dec 26, 2023 -

Lexus of Sacramento responded

We are thrilled to hear that you are satisfied with our service! Thank you for choosing Lexus of Sacramento.

Helpful
December 23, 2023

Fast and on task. Good vibes. I really liked how they had snacks for us while we waited and I liked how there was a service that took us somewhere while we waited. More

by guodonglu321
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know you enjoyed the snacks and our shuttle service while waiting at Lexus of Sacramento. We aim for efficient, pleasant experiences! Thanks for your review!

Helpful
December 23, 2023

I have a great experience and there's great customer service Tracy is great also was V and Darren. I have great experiences More

by kdbrdshw
Recommend Dealer
Yes
Employees Worked With
Tracy
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Dec 24, 2023 -

Lexus of Sacramento responded

We're delighted to know that you had such a great experience working with Tracy, Darren, and our team at Lexus of Sacramento. Thank you for your kind words about our customer service!

Helpful
December 22, 2023

Service associate made sure that my service experience was a positive one. I will return for future service on my vehicle. More

by eckd
Recommend Dealer
Yes
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Dec 22, 2023 -

Lexus of Sacramento responded

Thanks for taking the time to share your review with Lexus of Sacramento! We're delighted to hear our service team ensured your visit was a positive one and we look forward to seeing you next time!

Helpful
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