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Lexus of Sacramento

Sacramento, CA

4.7
2,826 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,826 reviews

December 08, 2023

All is always smooth and efficient with the Sacramento dealership. Only thing I'd love to be reinstated are loaners. It was one of the main things that set Lexus apart from other dealerships/ brands. More

by FAVI_83
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Dec 08, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

December 08, 2023

Nick was amazing great customer service My service was fast and efficient nick made sure I was taken care of he went above and beyond More

by TIAKING2013
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Dec 08, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Nick and our team here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 07, 2023

Very nice and friendly customer service . Thanks a lot for Lexus dealer and I make recommend to all my friends and families More

by haroon rahimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Huttleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

December 07, 2023

Friendly employees, clean and well maintained facility, also offer complimentary coffee/hot chocolate other beverages and snacks definitely a plus! More

by MABELSANCHEZ1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Lexus of Sacramento responded

Mabel, we're glad to know you enjoyed the friendly service and amenities at Lexus of Sacramento. Thanks for leaving such a positive review!

December 07, 2023

I just want to thank Gus for the outstanding job on taking care of my 2024 ES300h, I've bought multiple cars here and will continue coming back to gus in service, he's kind and respectful,great job ! More

by LEXUSTRANSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raz, my salesman was wondering as well.
Dec 08, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 07, 2023

Leus of Sacramento Did great work and very they were helpful with the service of my car. More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these options
Dec 08, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 07, 2023

Well organized and efficiently run. Employees tend to go beyond what’s expected to accommodate the customer. More

by KENMARHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Lexus of Sacramento responded

Thank you, Ken. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

December 06, 2023

Always first class service and Christina is the best. My service person 20+ treats. Best More

by Charleyb17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Lexus of Sacramento responded

Thanks a ton for your terrific feedback and support, Charley! We'll be sure to let Christina know her expert service continues to stand out - see you next time at Lexus of Sacramento!

December 06, 2023

The service was great. It was quick and friendly. And it was very business liked. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lexus of Sacramento responded

We're grateful to have you as a Lexus of Sacramento customer, Jim. Thanks for the review, and see you next time!

December 06, 2023

Once a the site, the estimated cost over the phone was changed to more than 4 times, This was a well defined scope of work. Was very disappointed. More

by MSISLAM83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not in the list
Dec 06, 2023 -

Lexus of Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Christian Simon General Manager

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