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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

January 13, 2024

Fast and easy No wait time, staff was friendly, wait area was nice Highly recommend More

by Tballioshopping
Recommend Dealer
Yes
Employees Worked With
Tracy
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Jan 15, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tracy met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

January 13, 2024

Felt that the advisor was pushing for services not required at the present time. Attempted to overstate wear of the tires on the CT More

by otanisteve
Recommend Dealer
No
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Jan 15, 2024 -

Lexus of Sacramento responded

We appreciate your review and feedback, however, it's disappointing to see we fell short of delivering a 5-star experience. It is never our intention to upsell additional services as mandatory, but rather present all options and choices to our customers. If you would like to provide any additional feedback regarding your visit please do not hesitate to reach out to me directly. Thank you, Russ McDuffie - Service Director - 916.465.6291

January 13, 2024

Good customer service and clean environment Superb service Welcoming environment and smooth checkout process Nice More

by ALVIN1227
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Jan 13, 2024 -

Lexus of Sacramento responded

Alvin, we're delighted to know you enjoyed the service and environment at Lexus of Sacramento. Thanks for your kind words about our team's efforts!

January 13, 2024

Verry professional staff and clean , easy to deal with . Great place to buy a car More

by KEVINQUACKENBUSH69
Recommend Dealer
Yes
Employees Worked With
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
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Jan 14, 2024 -

Lexus of Sacramento responded

We are grateful for your positive feedback about Lexus of Sacramento. Thanks so much for the review, Kevin!

January 13, 2024

Brought my car in for an oil change with braking issues. Brought these to dealers attention and asked for my car to be looked at. Sent me away with no solution with a car that doesn't feel completely safe t More

by HONEYCOMBS53
Recommend Dealer
No
Employees Worked With
V
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Jan 17, 2024 -

Lexus of Sacramento responded

I'm sincerely sorry to hear about your unsatisfactory service experience. Safety is our top priority and it's concerning that you left feeling this way. We'd like the opportunity to look into this further for you, and I would personally like to assist you with this moving forward. Would you please reach out at your earliest convenience so we can work towards a resolution together? Thank you, Russ McDuffie - Service Director - 916.465.6291

January 13, 2024

I feel I can rely on Basel with his thorough knowledge of Lexus vehicles and his excellent rapport with all different aspects of Lexus to provide what I need to be safe driving my car. More

by SHOBHANARISHI
Recommend Dealer
Yes
Employees Worked With
Basel s.
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Jan 13, 2024 -

Lexus of Sacramento responded

Shobhanarishi, we're delighted to know that Basel's knowledge and rapport have given you confidence in your Lexus. Safety is our top priority here at Lexus of Sacramento! Thank you for sharing your experience with us.

January 13, 2024

Great customer service! Buying experience was seamless! Carlos was patient in test drive and answering out questions More

by TFTHACH
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Cave
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Jan 14, 2024 -

Lexus of Sacramento responded

We're glad to know that Carlos and our team at Lexus of Sacramento provided you with a seamless buying experience! We appreciate your feedback, enjoy the ride in your new car.

January 13, 2024

V is amazing He's my point of contact V is a great ambassador for Lexus of Sacramento More

by BEFIT1920
Recommend Dealer
Yes
Employees Worked With
V Moua
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Jan 14, 2024 -

Lexus of Sacramento responded

We are very happy to hear that V provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

January 13, 2024

Drove car & arrived on time. Thought it was for an oil change so the Lexus associate explained what was being done if I agreed to this service visit. I agreed. Lexus notified me More

by Nancy
Recommend Dealer
Yes
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Jan 14, 2024 -

Lexus of Sacramento responded

Nancy, we're glad to know that you had a positive experience at Lexus of Sacramento and left with a squeaky clean car! We appreciate your trust in us for your service needs.

January 13, 2024

Excellent, Trustworthy and Transparent I was treated very well as a guest making a purchase, top notch staff. More

by Threes33
Recommend Dealer
Yes
Employees Worked With
Richard Williams
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Jan 14, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a top-notch experience at Lexus of Sacramento! Thanks for recognizing our commitment to excellent, trustworthy, and transparent service. Enjoy your new ride!

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