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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

December 13, 2023

I love the customer service and my service advisor is awesome! Thank you for the great service! More

by Dchanstarkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 13, 2023

She is always very attentive and a sweetheart. Always enjoying to work with her. A+ More

by RAZVANIONITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 12, 2023

Christina always takes good care of me and my wife/ she is cordial without being syrupy or fake at all. Gets the job done More

by Jd4wellspace
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 12, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for Christina! We look forward to sharing your compliments with her and our team, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 11, 2023

Communication soliciting the appointment was persistent but the communication during and after the service was lousy. I picked up my car after hours so I didn’t receive a verbal or written report. I emai More

by D
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
V Moua
Report | Print
Dec 11, 2023 -

Lexus of Sacramento responded

I'm sorry to read about your experience. We aim for clear and timely communication with our customers, so it's disappointing to learn that we fell short in this case. I understand how frustrating the situation must be, especially regarding your battery issue. Please reach out at your earliest convenience so we can rectify this matter together. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 11, 2023

Their service staff is top notch. My assigned specialist V Moua is simply the best. Last time I was there, it was past closing to pick up my car, but V and his assistant patiently wai More

by VERGARAEMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Report | Print
Dec 11, 2023 -

Lexus of Sacramento responded

Emil, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that V Moua met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

December 11, 2023

Easy to schedule. Customer service rep was responsive to my questions and concerns. Appreciate the Uber/Lyft option. More

by AHEIBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
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Dec 11, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 10, 2023

It was easy to make appointments. Service was completed in timely manner Nick made my visit very convenient. More

by Virginia
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick and the team met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

December 10, 2023

Attentive with good communication about progress of service completion. Areas to relax while waiting, with water and coffee available. More

by TERESAWDODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lexus of Sacramento responded

Thank you, Teresa. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

December 10, 2023

Very satisfied with the service and with complete atmosphere. The work done was very good and done quickly. Would use this place again in the future More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the name of the man
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Dec 11, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department, Bruce! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 09, 2023

Nice dealership however this most recent service I had wasnt the best. I had staining throughout my car - unsure if they were chemicals. And I had a weird jelly-like substance on the floor of the drivers More

by CandyLi23
Recommend Dealer
No
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Dec 10, 2023 -

Lexus of Sacramento responded

I'm really sorry to read about your recent service experience, and we apologize for any inconvenience this may have caused. We'd like an opportunity to address this—please reach out to me at your convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

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