Lexus of Wayzata

Complete care Our experience with Lexus of Wayzata was remarkable! John MacEchern showed complete care and service the moment we stepped onto the sales floor. His Our experience with Lexus of Wayzata was remarkable! John MacEchern showed complete care and service the moment we stepped onto the sales floor. His attention to good communication and consideration to detail made what normally would have been a difficult time a wonderful purchase. Will recommend John MacEchern to others looking for a quality vehicle with excellent service. Thank you John, we are thrilled with our car !!! More

Most patient sales person ever! My husband and I just completed our vehicle purchase with Zach and we couldn't be happier. It took us almost a year to get to this point and Zach hun My husband and I just completed our vehicle purchase with Zach and we couldn't be happier. It took us almost a year to get to this point and Zach hung in there with us the whole time. He patiently answered all of our questions, always greeted us with a smile each time we came in for test drives or to just look around. He was always willing to spend the necessary time it took with us and he kept in touch with us by email also. Zach is kind and very professional. I just can't say enough good things about him. Thank you so much Zach! We hope you're still there when it comes time for us to buy again! More

Extremely helpful! Over the past three months, I made several visits to the dealership for service on our RX350. Each time, I was fortunate enough to draw Ali Alvi as my Over the past three months, I made several visits to the dealership for service on our RX350. Each time, I was fortunate enough to draw Ali Alvi as my service consultant. He guided me carefully and thoughtfully thru my options and helped me make the best decisions of what services I should utilize. I especially like the fact that Ali was once a "hands-on" tech himself, and so I have even more faith and trust in his advice. We have done business with this dealership since 2002. Generally speaking, every one of the service advisors we have dealt with have been excellent. Ali is no exception! More

Great experience We recently purchased a certified ES350 from John MacEachern. He was extremely professional and friendly and did not make us feel rushed or pressured. We recently purchased a certified ES350 from John MacEachern. He was extremely professional and friendly and did not make us feel rushed or pressured. He was very patient and accommodating and made us feel as if we were making this purchase from an old friend. Everyone that we worked with at the dealership was very friendly and wanted to do whatever they could to help us and make sure we were satisfied with our purchase. Needless to say we had a wonderful buying experience with John and would highly recommend him and Lexus of Wayzata. Janet & Dale More

First time purchase from a car dealer. Michael Shteyn was very friendly, informative and followed up with me twice to insure that I was satisfied with my new car and to inquire if I needed Michael Shteyn was very friendly, informative and followed up with me twice to insure that I was satisfied with my new car and to inquire if I needed any additional assistance. More

Very helpful and considerate through the entire process! Gerald provided excellent help and had a very sincere and honest approach throughout everything! I was never pressured or felt obligated to buy a car Gerald provided excellent help and had a very sincere and honest approach throughout everything! I was never pressured or felt obligated to buy a car from him. He was always very professional and understanding. He provided clarity to many questions I had and was able to overcome a few concerns and obstacles in the beginning. He demonstrated a genuine desire to make sure I was completely satisfied with the car. This has been the best car purchase experience I have ever had! Thank you, Gerald! More

How you Responded Hello Mike, Just a short note to express our appreciation for how you responded and addressed our vehicle delivery experience. As I noted, we cannot Hello Mike, Just a short note to express our appreciation for how you responded and addressed our vehicle delivery experience. As I noted, we cannot changed what happened, it's more important to us how you respond (kairos moment) going forward, which you and your Team did respond.... meeting/exceeding our expectations. Thank you. How you and your Team responded amplified your commitment to your customers efficacious experience and their overall complete satisfaction. Again, thank you Mike. Sincerely Jeff & Tami More

Missed opportunity Visited with 25k to spend on a used Lexus ES350. Did not feel the salesman was motivated to sell... showed me one car and did not even want to negoti Visited with 25k to spend on a used Lexus ES350. Did not feel the salesman was motivated to sell... showed me one car and did not even want to negotiate from the feeling I got... pretty disappointed. Other Lexus dealerships have been more friendly. Spent 20 minutes and then gone.. More

Amazing experience !!! I was blown away by the service and attentiveness that Ignacio exhibited. I was just intending on looking at your vehicles and comparing pricing on a I was blown away by the service and attentiveness that Ignacio exhibited. I was just intending on looking at your vehicles and comparing pricing on another car I had placed deposit on at another Dearlership. Ignacio was professional and happily continued to show me his cars while acknowledging that the dealership we were working with had a good reputation. I was interested in a specific price point and Ignacio worked on providing the best price and a car that was best suited for me. I totally love my new Lexus NX200T. It was the best car buying experience!!! Thank you! More