Lithia Chrysler Jeep of Reno

For the most part it was okay. Shawn was very nice and he had worked with me for quite a while trying to help me. The only thing that Really Kind of put a bad taste in my mouth wa Shawn was very nice and he had worked with me for quite a while trying to help me. The only thing that Really Kind of put a bad taste in my mouth was I felt rushed and I felt like the finance manager Tony he kept walking around Even when I first got there and hadn't even talked to Shawn yet he was circling and he kinda made me feel like he was a shark and I was His next meal. I really think they could have done a little bit better to help me lower my payments because I bought cars before and I know they can do it and That fact that certain questions I asked him he wouldn't look me in the eye when he answered them, it made me feel like hes not being Completely honest. I don't know I really think he could have got my payment down and he said he couldn't period! I know that's not true since I bought cars before and most seasoned salesman can and will Work with a customer that's what salesman do. I was always fortunate enough to not have to deal with the regular sales person. I always had the non commissioned internet / fleet managers and they at least acted like they cared. He really just made me feel like all he wanted to do was sell the car. But as for the car it's beautiful. More

I was easily able to make my appoint to have our oil change done. It was in and out in no time! Always a pleasure having our Jeeps serviced with the team! change done. It was in and out in no time! Always a pleasure having our Jeeps serviced with the team! More

Highly reasonable service I have à lock of understanding of à service contract I purchased with my new vehicle, money value is not being realized of à service contract I purchased with my new vehicle, money value is not being realized More

Tony is always very good at making sure that we understand what is going on with our car, and the steps they took to correct it. Very professional and patient. Thank you Tony! understand what is going on with our car, and the steps they took to correct it. Very professional and patient. Thank you Tony! More

Salesman was great. He was very knowledgeable on the vehicles and did not pressure us on buying . He was very knowledgeable on the vehicles and did not pressure us on buying . More

Service manager Fernando was on top of things as Ii walked through the door. He promised one and one half hours and he delivered, Bob Pearce noticed me struggling with the coffee machine, so he volu walked through the door. He promised one and one half hours and he delivered, Bob Pearce noticed me struggling with the coffee machine, so he volunteered without prompting to load it for me. More

Tony Seibert is an absolute LEGEND. You will not only get next level service from him, but you will actually become happier bringing your car into the shop. I've never met someone with You will not only get next level service from him, but you will actually become happier bringing your car into the shop. I've never met someone with better customer success skills. He's the reason I stay with Lithia Jeep. I can't say enough. Give this man a raise! More

Very nice gentlemen, such a pleasant experience, happy with my purchase. I would return in the future. with my purchase. I would return in the future. More

The team members were courteous, knowledgeable and upfront. I would definitely buy a car from LITHIA Jeep again! upfront. I would definitely buy a car from LITHIA Jeep again! More

The Experience with Jose was amazing, helped us in everything we need and guided us in the right way. everything we need and guided us in the right way. More