Lithia Hyundai of Anchorage

I had a great experience with the service department for my Hyundai Palisade. Dana and Christian were both polite, courteous, and genuinely empathetic throughout the process. They went above and beyond to m my Hyundai Palisade. Dana and Christian were both polite, courteous, and genuinely empathetic throughout the process. They went above and beyond to make sure I was taken care of, even though they were clearly juggling heavy workloads. Communication was best in person, and texting was a close second — both were clear and responsive. Phone calls, on the other hand, weren’t very effective, but the team made up for it with great face-to-face interactions and prompt text updates. Overall, they worked with me on several repairs (some covered, some not), and handled everything with fairness and professionalism. Even when things were busy, they treated me like I was their only customer. Excellent customer service all around! More

On and off. Great sales experience. Service has been fair. It got better once they started answering the phone. Service is getting better. Seems like the team at Great sales experience. Service has been fair. It got better once they started answering the phone. Service is getting better. Seems like the team at the counter get it. I expect that if they stay on the job service will get very good More

Excellent fast and efficient service! I was i and out i less than an hour! I was i and out i less than an hour! More

Travis was very helpful and attentive. He listed to what I wanted in a car, understood that I was shopping around and was not overly pushy. Very informative and answered all questions. He listed to what I wanted in a car, understood that I was shopping around and was not overly pushy. Very informative and answered all questions. More

I think the deal could have been done a little different but I understand it’s all a game to get folks to spend as much as you can get out of them. but I understand it’s all a game to get folks to spend as much as you can get out of them. More

Everything was good at purchase, I glad I didn’t purchase any service agreements, I called and left a message and I also was texting with someone on your website and they said that a service person would con any service agreements, I called and left a message and I also was texting with someone on your website and they said that a service person would contact me. That was over a week ago and stilll no call. You can’t call and set up an appointment (I don’t like text, should be able to call) and when you leave a message or text know one returns your call. Hopefully when I need my 3 years of services someone will respond. I have an appointment next week with a service station to change my tires. More

Amazing experience, greeted immediately upon entering the dealership and all my needs were met and my questions answered. dealership and all my needs were met and my questions answered. More

Most helpful, no hassle, right to business, friendly, and respectful dealership I've ever had the opportunity to do business with. They were great and I left feeling positive about my trade up to my new sant respectful dealership I've ever had the opportunity to do business with. They were great and I left feeling positive about my trade up to my new santa fe. More

Very friendly atmosphere and they really go all out to make sure you get what you want. make sure you get what you want. More

Courteous and accommodating. Put me in after someone else had to cancel there reservation. Coffee pot in waiting room was empty though. Put me in after someone else had to cancel there reservation. Coffee pot in waiting room was empty though. More