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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.5
4,463 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,463 reviews

January 16, 2026

Not pushy Patrick was nice, Devon was pleasant that is all I have to say More

by RHININ90
Recommend Dealer
Yes
Employees Worked With
Patrick
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January 16, 2026

Quick, easy, comfortable place to wait. Also very easy and no delay getting an appointment. More

by WARLORNA
Recommend Dealer
Yes
Employees Worked With
Idk,sorry, she was very helpful
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January 16, 2026

Helpful and very polite. Professional and I was kept informed every step of the way. More

by DODGERS150
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
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January 14, 2026

I had an appointment, but had to wait -- standing! -- for over 30 minutes, while my assigned service agent finished with someone else. There were other service agents available, but the system apparent More

by DON94
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Jan 14, 2026 -

Lithia Hyundai of Reno responded

Hi Don, Thank you for taking the time to share your experience. You’re absolutely right — having an appointment and then waiting over 30 minutes, especially while standing, is not acceptable. While our service system assigns customers to a specific advisor, that should never prevent another available advisor from stepping in to assist when delays occur. We missed an opportunity to provide better coverage and flexibility during your visit, and that’s on us — not the process and certainly not you. We are addressing this internally to ensure that when an advisor is tied up, another team member proactively assists customers who are waiting, regardless of assignment. Your time is valuable, and appointments should be respected. I appreciate you bringing this to our attention and would welcome the opportunity to follow up directly. Please feel free to contact me at: srobert@lithia.com so I can address this personally. — Scott Customer Relations Manager Lithia Hyundai of Reno

January 14, 2026

He remembers the details of me life. He's very attentive and engaging. He checks in with me while I wait More

by MASTRCHF2BEE
Recommend Dealer
Yes
Employees Worked With
Jake
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Jan 15, 2026 -

Lithia Hyundai of Reno responded

We love to hear that our team remembers the details and makes you feel comfortable at Lithia Hyundai of Reno. Thank you for your business and we look forward to your next visit!

January 13, 2026

This dealership accommodate and provide service in time of road emergency, my service advisor was very helpful and provide all the service, took care other request for pickup my car on Sunday, as I have to More

by rohithgeddam67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2026 -

Lithia Hyundai of Reno responded

We're grateful for your feedback and happy to hear our team at Lithia Hyundai of Reno was able to assist you promptly during an emergency. Safe travels!

January 13, 2026

Went out their way to take care of the customer. Job took longer than expected and put in a loaner car for the evening. More

by FTLMUSIC
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Jan 14, 2026 -

Lithia Hyundai of Reno responded

We appreciate your patience and understanding! It's wonderful to hear that our team made sure your needs were met and got you back on the road comfortably. Thank you for trusting Lithia Hyundai of Reno!

January 13, 2026

Joe was really friendly and extremely helpful, and walked us through the entire process. He explained all my options and have me some really good advice. I honestly didn't think that I would be able to get a More

by Amillia Beauchman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vassallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Vassallo
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Jan 14, 2026 -

Lithia Hyundai of Reno responded

Amillia, thank you for choosing Lithia Hyundai of Reno and sharing your experience with Joe! We're delighted we were able to help you through this process, and we wish you many safe miles in your new vehicle!

January 13, 2026

Cesar is an amazing person professional, knowledgeable, and was willing to go the extra mile. He made the whole experience easy and stress-free. More

by MTREJO474
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Sanchez
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Jan 14, 2026 -

Lithia Hyundai of Reno responded

We are so happy to hear Cesar made your experience seamless at Lithia Hyundai of Reno. Thanks for sharing this positive feedback! Safe travels ahead!

January 12, 2026

Accommodating and helpful Cesar is honest, transparent, and customer-focused, making the buying process clear and low-pressure rather than stressful More

by LORENA_TALAMOR
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Sanchez
Report | Print
Jan 12, 2026 -

Lithia Hyundai of Reno responded

We are pleased to hear Cesar made your buying experience seamless and stress-free. Thank you for choosing Lithia Hyundai of Reno and sharing your feedback!

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