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Lithia Hyundai of Reno

Reno, NV

4.3
4,022 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,022 reviews

March 27, 2023

Very helpful and professional. They listened to my needs and we’re willing to negotiate. More

by Cathymzamora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew Reed
Mar 28, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to work with you, Cathy! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

March 27, 2023

Trisha was very helpful & knowledgeable. I would recommend Trisha to my friends who want to purchase a car. More

by RICHARDSCG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Mar 27, 2023 -

Lithia Hyundai of Reno responded

Richard, thanks for the shoutout to Trisha! We're thrilled to hear she made your visit to Lithia Hyundai of Reno satisfactory. Let us know if you need anything else!

March 26, 2023

We had friendly personnel and great service. All was completed as discussed and on time. More

by Sally45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Mar 27, 2023 -

Lithia Hyundai of Reno responded

Sally, thanks for the five-star review! We're pleased to hear the team finished your service in a timely manner at Lithia Hyundai of Reno. Safe travels!

March 26, 2023

Matt is always a great help in the service center. I know I can text him with any car related issue and he’ll help me schedule my appointment and get me the best care possible. More

by KIMBERLY.SANFORD95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Mar 27, 2023 -

Lithia Hyundai of Reno responded

Kimberly, thanks for the awesome shoutout to Matt! We're happy to be there for you and answer any questions or concerns you may have. Thanks for being a valued customer at Lithia Hyundai of Reno!

March 25, 2023

Holly is the best! I gave her a lot of obstacles to work around in terms of getting financed. I don’t have great credit, I had only been at my new job for two weeks, an More

by manzonemka
Service Time
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas
Mar 27, 2023 -

Lithia Hyundai of Reno responded

Congrats on the new ride! And thanks for the wonderful shoutouts to Holly and Lucas. It was truly our pleasure to work with you and we'll always be here at Lithia Hyundai of Reno if you need anything else!

March 24, 2023

Friendly, professional, knowledgeable. A credit to your organization. Very helpful in describing “smart” attributes of our Santa Fe which is important as we are not tech savy. More

by CYNCARS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Lithia Hyundai of Reno responded

The team at Lithia Hyundai of Reno is always happy to help! Thanks for giving us a wonderful review!

March 24, 2023

WORST CAR DEALERSHIP IN RENO! ! I hate this place! They are so unprofessional and they are snakes! More

by MOMMASHEEN
Recommend Dealer
No
Employees Worked With
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Costello , David Diaz
Mar 28, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m very sorry you feel as though we didn’t treat you with the utmost respect. We did everything we told you we would do, including setting the car aside without a deposit. When we never heard from you again, we were forced to return the car to inventory. If you would like to discuss this further, you can reach me below, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

March 24, 2023

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning. More

by CLOSETSLEEVE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Choquette, Maegan Minetto
Mar 29, 2023 -

Lithia Hyundai of Reno responded

Hello, I regret to hear about your less than pleasant sales experience, as our goal is to make the process easier, not more difficult. I’d love to speak with you about this in more detail so we can work on improving going forward. I look forward to hearing from you, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

March 24, 2023

Great hospitality while in the process of the vehicle purchase. awesome service and front desk is always answering Calls promptly. More

by yarelygarcia875
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony Roach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Lithia Hyundai of Reno responded

We appreciate the wonderful review! Thanks for being a valued customer here at Lithia Hyundai of Reno!

March 24, 2023

Great to work with. Salesman gave us a lot of options to work with, within or budget. More

by MICKEYMARTINEZ
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Lithia Hyundai of Reno responded

We're pleased to hear that, Mickey! It's important to us that you have the final decision on your vehicle's needs. Thanks for choosing Lithia Hyundai of Reno!

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