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Lithia Hyundai of Reno

Reno, NV

4.3
4,021 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,021 reviews

March 12, 2023

Everyone that interacts with you is Polite, courteous , and very helpful the few times iv taken my car there they get me checked in and before i know it my car is done and im on my way More

by MARCYPERRIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear that, Marcy! The Lithia Hyundai of Reno team always strives to get you in and out in no time! Thanks for the 5 stars!

Mar 14, 2023 -

MARCYPERRIERA responded

Just keeping it real /100

March 12, 2023

The service and this establishment was impeccable and all handled in a very timely manner. Lance was amazing. I would recommend this service to anybody. More

by CHRIS.CLARK1164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us, Chris! Thanks for taking the time to leave us such a wonderful five-star review. See you next time at Lithia Hyundai of Reno!

March 11, 2023

Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends More

by vietphoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

We appreciate the five-star review! Thanks for trusting Lithia Hyundai of Reno with your vehicle's service!

March 11, 2023

Work done in timely manner. Clean, roomy waiting room with lots of free snacks and varieties iid coffee More

by HCBARRETT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Mar 13, 2023 -

Lithia Hyundai of Reno responded

The team is happy to get you back on the road in no time at Lithia Hyundai of Reno! Thanks for stopping by and leaving us a five-star review!

March 11, 2023

The staff was great, however, I was asked to update the dashboard software myself when I brought it in and not to “do it again” when my car got its tire punctured by a random rock. Not to mention I’ve had More

by andrew4244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Diaz
Mar 15, 2023 -

Lithia Hyundai of Reno responded

Hi Andrew, thanks for taking the time to share your feedback with us. I regret to hear about the issues you’re experiencing since your inspection. I'm not aware of the situation with the rock, but as far as the other issues go, if they have not been resolved please reach out to me below to discuss this in further detail, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

March 11, 2023

It was grate sieves definitely appropriated everything they did. Super helpful staff and helped a lot More

by BRYCENEWHALL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to assist you at Lithia Hyundai of Reno! Thanks for being a valued customer!

March 11, 2023

Everyone is so helpful. Lance is outstanding. We had a problem with our Santa Fe. He called us back immediately and stayed on the phone until we were able to get in the c More

by Peppers159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the kind words about Lance and the team! We're so glad to have you in the Lithia Hyundai of Reno family and are always here for you!

March 09, 2023

I wanted to Thank Tony Roach He was so awesome and we appreciate his help. More

by CAMPION1465
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Lithia Hyundai of Reno responded

We'll pass this along! Thanks for taking the time to give Lithia Hyundai of Reno a five-star review!

March 07, 2023

They sell cars. Holly was great. the finance guy was a bit grumpy and short. Hollly was pleasant and knowledgeable. She helped me a lot post sale with setting More

by ericlamberts
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Lithia Hyundai of Reno responded

We appreciate the high rating and honest feedback, Eric, and hope to see you again in the future!

March 07, 2023

The service at this dealership is always great. I’ve never had a negative experience here. More

by OCONNELL_MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha
Mar 07, 2023 -

Lithia Hyundai of Reno responded

We love to hear that, Mike! Thanks for choosing Lithia Hyundai of Reno for your service needs!

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