Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,025 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Contact Dealership
View Awards

2620 Kietzke Lane

Reno, NV

89502

Directions

By Type

Showing 4,025 reviews

December 16, 2022

Maybe I’m spoiled after going to Toyota for 20 years, but the Hyundai folks aren’t nearly as knowledgeable or communicative. They’re friendly, though. Eh. More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not their fault
Report | Print
Dec 16, 2022 -

Lithia Hyundai of Reno responded

Hello, I apologize for the lack of communication and information during your visit. We aim to be your go-to source for knowledge on Hyundai vehicles. I’d like the opportunity to discuss your experience in more detail if you could please reach out to me when convenient, thank you. Scott Robert 775-682-3352 Customer Relations Manager

December 16, 2022

I have spent 3 days at the DMV and still can’t register my vehicle because of incorrect information. I will never buy another Hyundai or use Lythia motors again More

by BRANDON.MOCKETT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Holly Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Carolino
Report | Print
Dec 17, 2022 -

Lithia Hyundai of Reno responded

Brandon, Thank you for your business and thank you for returning my call. Please accept my humble apology for the confusion and aggravating experience with your registration. I look forward to receiving the registration paperwork and instructions and getting this turned around for you. You have my direct line so call me whenever you have a question or need an answer. Respectfully yours, Scott Robert 775-682-3352 Customer Relations Manager

December 16, 2022

Service center great but adding 10000 dollars dealer markup to new cars is absurd. I will find another dealer. More

by RBOTHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Lithia Hyundai of Reno responded

Mr. Bothe, thank you for the great star score and kind words about our service department. With regards to pricing, we would love nothing more than to go back to pre-covid inventory levels where we had about a 45-60 day supply of vehicles. That said, some of the post-covid production issues remain with certain hard to get vehicles, but many have been marked down and are selling at MSRP. I know you work exclusively with Tony, but if I can ever be of assistance, my direct phone number is below and I’d be happy to discuss this with you further. Again, thank you for your valuable feedback. Scott Robert 775-682-3352 Customer Relations Manager

December 16, 2022

The location is convenient, and the customer service is always top notch! I appreciate the communication, when my car is being worked on, and I like that I'm always informed of everything. More

by 52622SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Report | Print
Dec 16, 2022 -

Lithia Hyundai of Reno responded

Communication is very important to us at Lithia Hyundai of Reno. We keep you up to date throughout your service to give you an accurate and informed experience. Thanks for stopping by!

December 16, 2022

The friendliest and most professional dealership in town. From the G.M down to the detailers Lithia Reno will not let you down. More

by G.MARTIN7271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Report | Print
Dec 16, 2022 -

Lithia Hyundai of Reno responded

We're always here for you! Thanks for the awesome review and safe travels from Lithia Hyundai of Reno!

December 15, 2022

My experience has always been a good one. I would recommend service for sure. Our contact person is Lance 👍 More

by GD4ONE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you here at Lithia Hyundai of Reno! Thanks for being a valued customer!

December 15, 2022

Promt and always friendly. Alway explain what they are doing and how long it will take him More

by RONDAFAYELARIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
Dec 15, 2022 -

Lithia Hyundai of Reno responded

We feel communication is important with our customers, especially during their service. Thank you for the great review, Ronda, and we hope to see you again at Lithia Hyundai of Reno!

December 15, 2022

I had a problem with my car feeling like it would stall, and running rough at low speeds. They took care of the problem and I am very satisfied. More

by Jim L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nelson
Report | Print
Dec 16, 2022 -

Lithia Hyundai of Reno responded

We're happy to help, Jim. Thanks for choosing Lithia Hyundai of Reno for your car's repairs!

December 14, 2022

They did a great job they got my car in right away it fixed the problem it was having Haven't had any problem since More

by kirbymcm62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
Dec 14, 2022 -

Lithia Hyundai of Reno responded

We're so glad to hear that! Thanks for trusting us at Lithia Hyundai of Reno with your vehicle's repairs!

December 14, 2022

Dan went above and beyond for us. Extremely kind and helpful. Devin also saved us money and answered all our questions. He was kind as well. More

by browncaren670
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan not sure of last name. May be in management of sales. Hannah answers phone when I called in. Was extremely helpful and kind
Report | Print
Dec 14, 2022 -

Lithia Hyundai of Reno responded

We really appreciate the stellar review! Thanks for the kind words and we're so happy to hear Dan and Devin provided you with an excellent experience at Lithia Hyundai of Reno. Let us know if you need anything else!

1
...
126
127
128
...
403