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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.5
4,739 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,739 reviews

March 03, 2022

Was very good morning that day last helped very nice people Very happy to buy me car More

by FERMARTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton
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Mar 09, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to working with you again in the future!

March 03, 2022

The service department is absolutely great. I’ve been going to them for 7 years now and only have positive things to say. By far the best service department in Reno and I’ve lived here 26 years More

by Dan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
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Mar 08, 2022 -

Lithia Hyundai of Reno responded

Dan, thanks for the great review of our service department! We're so happy to hear that we've been able to provide you such great service for the last 7 years, and look forward to many more!

March 02, 2022

I was made a promise by the dealership that was not upheld. I was clearly naive to trust a car dealership without something in writing. I will never give Lithia business again and I will ensure none of More

by Gage
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Cheers, Christopher Osorio, PJ Pourjami
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Mar 11, 2022 -

Lithia Hyundai of Reno responded

Hi Gage, I appreciate you taking the time to share your feedback. However, I regret to learn how you now feel towards our dealership. We strive to be as transparent as possible and I would like the opportunity to learn more about how we weren’t this way in your case. Please contact me at your earliest. Thank you. Scott Robert 775-682-3352 Customer Relations Manager

March 01, 2022

Only dealership I have ever had to leave my car overnight to get work done More

by BOSC4770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Franceschini
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Mar 03, 2022 -

Lithia Hyundai of Reno responded

Hello, Thank you for your business, and for taking the time to share your comments and feelings about your experience. While I apologize for the inconvenience (especially coming to Reno from outside the area) the company policy of at least 24 hours for a diagnosis appointment exists to give the technician ample time to source problems without the pressure of knowing a customer is in the lounge wanting to leave in as little time as necessary. When it comes to delivering quality service we err on the side of customer safety, especially when it comes to a drivability issue. I listened to the call you placed when scheduling the appointment to ensure you were made aware of the policy, and it was properly explained. Obviously we would love to continue to be your servicing dealer, but if the diagnosis policy is not convenient to you, we perfectly understand. If there was anything else that contributed to the low score, please take a moment and share it with me at 775-682-5509 or lilliandavis@lithia.com. Respectfully yours, Lillian

February 28, 2022

Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋ More

by montalvo80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Vincent, Erin Snider
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Mar 02, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your continued loyalty and look forward to working you with again!

February 27, 2022

I like how whenever I have a question or I need something done on my car Tabitha makes sure I am taken care of promptly More

by SCSANDYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Mar 02, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to hear Tabitha is always helpful when you need it! Come see us again in the future!

February 27, 2022

Yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes More

by N_BARELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you so much for your feedback! Until next time, enjoy the road ahead!

February 26, 2022

Was friendly helpful got our deal to go through expectedly a little better deal since we paid cash our salesman Kirby helped a lot. Still learning all the functions the car has to offer but we lov More

by MTROSE60S@att.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Cherae Cozzi, Kirby McMahon
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Mar 02, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your business and look forward to working with you again in the future!

February 26, 2022

Lack integrity. Lied to me twice. Overpriced compared to carson and taking my service to them and have referred two Reno friends to carson when they saw my car. More

by don80
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Roach
Chris Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Garrett Clunie, Cherae Cozzi
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Mar 03, 2022 -

Lithia Hyundai of Reno responded

Hello, I regret to learn about your feelings towards our dealership. We strive to be transparent in every situation and apologize we fell short of that. I would appreciate the opportunity to learn more about what happened during your visit. Please reach out as soon as you can. Thank you. Scott Robert 775-682-3352 Customer Relations Manager

Mar 04, 2022 -

don80 responded

I was a naive buyer determining the Palisades was the vehicle I was looking for to drive to New Hampshire to our new home and drive our grandkids around. Reno Lythia decided to increase the price 15k above manufacturing, which I learned later is controversial with central companies, and the Carson City dealership did less than half that. Chris Clark was not forthcoming and tried to charge me $2k for a trailer hitch, and Tom Cherry promised me he would call me when parts are in"at cost": another false hood. So I learned a lesson; I should have walked away and never bought when I was exhausted from teleurgent care shifts (for the VA). Normally I would walk out but liked the car. But Carson City is more forthright; I am taking my maintenance to them and will have them install the hitch for 700 or something. Since I am well connected to Reno with family and friends, I am driving business to CC, given this is a great car. I will cost Reno much more than the 7k or so and still have a home in Lake Tahoe to stay in touch with family and friends frequently. I am still working full-time in medicine with Reno contacts. So, I overpaid 7k or so and should have gone to another dealer. Toyota Highlander, by the way, does not increase its price my next choice and just one day before bought my son a low milage Tundra. And, for the record, I have bought from Lithia for decades: Audi and Subaru. Wonder what central Lithia thinks about price gouging. I will send them a complaint. Nonetheless, thanks for reaching out, and several of the employees were exceptional—several young ladies whose names I have forgotten and Dave the numbers guy. And I do love the car. Donald McGee MD, Ph.D., FAAFP, ABEM Founder of Wellness.com Telemedicine Pioneer CMO of Microvascular.com (A global company)

February 24, 2022

Matt Franceschini is so helpful! He really makes the experience a good one. He’s always pleasant and upbeat. More

by GRACELITTLE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Feb 25, 2022 -

Lithia Hyundai of Reno responded

Hi Grace, we think its great Matt is always pleasant and helpful when you visit. Until next time, safe travels!

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