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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,047 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,047 reviews

April 27, 2024

They were real helpful , nice an friendly. I was showed several different cars an they were able put me in the one I wanted More

by ANDYL68
Recommend Dealer
Yes
Employees Worked With
Don't remember but not listed
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Apr 29, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you found our team at Lithia Hyundai of Reno helpful and friendly. It's great that we could assist in finding the perfect car for you! Thanks for sharing your experience with us. Until next time, safe travels!

April 27, 2024

They greeted me immediately. Arranged for a shuttle. And texted me when was cat was completed. More

by Anneauld2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Apr 29, 2024 -

Lithia Hyundai of Reno responded

Hi Anne! We are happy to see that you were happy with the service and communication provided by our team at Lithia Hyundai of Reno. Until next time, safe travels!

April 26, 2024

My wife and I both bought vehicles same day. Great experience and help from everyone. More

by SLB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Lithia Hyundai of Reno responded

Thanks for purchasing your vehicle at Lithia Hyundai of Reno. Until next time, safe travels in your awesome new ride!

April 23, 2024

The customer service rep Ryan is incompetent and sleezy. Tried to force me to sign paperwork to pay for something that was clearly covered under warranted and acted like he didn’t know what warranty I had e More

by jordanpasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Apr 25, 2024 -

Lithia Hyundai of Reno responded

Jordan, It's important that all of our customers feel respected and well-informed during their interactions with us. We'd like the opportunity to look into this further for you. Please reach out at your convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 21, 2024

The dealership as a whole is great, but not of the staffing is the most helpful. Soon as you figure out who’s willing to help things become a lot easier for you as a car owner! More

by AUBRIEBACHER2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Apr 23, 2024 -

Lithia Hyundai of Reno responded

Aubrie, We appreciate your feedback and are glad to know that you find our dealership great overall. We're sorry, however, if some of the staff didn't meet your expectations in terms of helpfulness. We have a high amount of confidence in our team, but will use this as an opportunity to improve. If there's anything else you'd like to discuss or any further assistance needed, please don't hesitate to reach out! Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 20, 2024

So far okay with this dealership. Do with the service tech would not leave greasy finger prints inside the vehicle. More

by JTANDCARLA
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Dunham
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Apr 22, 2024 -

Lithia Hyundai of Reno responded

Hi JT and Carla, thanks for your feedback. We apologize for any left over mess in your vehicle - that's not the standard we aim for at Lithia Hyundai of Reno. Your comments will be passed along in order to help us improve. Please reach out if we can be of further assistance.

April 20, 2024

It was a good experince theay took care of all my needs and on time with every thing More

by J.ARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Lithia Hyundai of Reno responded

Thank you for leaving us with these kind words. Come see the Lithia Hyundai of Reno team again soon!

April 18, 2024

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

April 17, 2024

Love Lithia Hyundai of Reno! I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a More

by KEONA_92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Keona, we're so glad to know you've had positive experiences with us at Lithia Hyundai of Reno! We appreciate your loyalty and look forward to assisting you in the future. Safe travels until then!

April 17, 2024

I was In need of a new car came in and was helped by THE MAN Tony Roach not only was he super helpful but he has a great sense of humor and great attitude towards his job and is extremely knowledgeable abou More

by hyatt.bruton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Hyatt, it's fantastic to know that Tony provided you with a great car buying experience at Lithia Hyundai of Reno. We're glad his knowledge and humor made the process enjoyable for you! Enjoy your new ride!

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