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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,998 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,998 reviews

January 17, 2024

I was very satisfied with the help i received at Lithia Hyundai, this was my first time purchasing my own vehicle and Efren did everything possible to help me get the exact car I was looking into. More

by Melanie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efren Gonzalez-Aguayo
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Melanie, we're delighted to know that Efren and our team at Lithia Hyundai of Reno could assist you in finding the perfect car for your first purchase. Thanks for choosing us!

January 17, 2024

Worst place in reno too buy a car service sux the people have no people skills they lie about everything and scam u at every corner More

by BJDL413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Jan 18, 2024 -

Lithia Hyundai of Reno responded

Hello, We're truly sorry to read about your experience. We strive for transparency and honesty in all our dealings. Your feedback is important as it helps us improve. If you'd like to discuss this further or if there's anything else we can assist with, please reach out to me directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 17, 2024

Very responsive They took care of all my problems. Put me back on the road. More

by Tom.butt
Recommend Dealer
Yes
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you found our team responsive and helpful. Please reach out if you ever need anything else.

January 17, 2024

The absolute worst experience with a car dealership I have ever encountered. Terri le customer service. The wait times for repair are generally close to two months which makes my warranty worthless. The More

by CORRINE.ABRAMS360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maegan Minetto
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Corrine, Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments do not shine a positive light on our dealership, your happiness is important to us and we'd like to explore a solution. In looking at the notes from our last conversation it looks like I had arranged to pick the car up from your daughter, but she never reached back out to me. The last message I have is a "she's stuck in class" text and nothing after that. My direct line is 775-682-3352, and my email address is SRobert@Lithia.com. Please reach out or have your daughter reach out and I'll do whatever I can to help. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

January 17, 2024

Your property is too small, you need to expand somewhere else because it us crowded in your Dealership More

by biviano.vasquez
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Biviano, we appreciate your feedback about our space at Lithia Hyundai of Reno. We're always looking for ways to improve and will certainly take this into consideration. Thanks for bringing it to our attention!

January 17, 2024

Great experience, truly enjoyed coming here and purchasing our new car, honestly did not expect to walk out with one, but our representative did an amazing job keeping us informed, and supported! More

by SJGRANDSTAFF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know you had a great experience at Lithia Hyundai of Reno! Our team always aims to keep our customers informed and supported. Enjoy your new car, and thanks for the review!

January 17, 2024

Timely, responsive, and professional. Expert counseling regarding auto condition and the services needed. Vehicle was delivered on time and all services were completed as promised. More

by SThompson
Recommend Dealer
Yes
Employees Worked With
Matt Fraceschini
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

SThompson, we're glad to know our team at Lithia Hyundai of Reno provided you with timely and professional service. Thanks for trusting us with your vehicle's needs!

January 17, 2024

Had a great selection of Santa Cruz trucks and other cars. Great to work with. More

by am1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for stopping by! The Santa Cruz is an amazing vehicle, we are glad to see that you like it. Should you need anything else, please let us know.

January 17, 2024

Very efficient, and easy. Holly was very kind and personable. We appreciated how fast the process was. More

by MEGAN.M.KAY
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Jensen
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Jan 18, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you found the process efficient and easy at Lithia Hyundai of Reno! Holly will be pleased to learn about your positive feedback. Thanks for choosing us!

January 17, 2024

The service provided was good and friendly. Wait and update times were long and required prompting. More

by JESSMAINZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for your feedback, Jess. We will be sure to improve moving forward. Should you need anything else, please let us know.

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