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Lithia Hyundai of Reno - Service Center
Reno, NV
1,975 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,975 Reviews of Lithia Hyundai of Reno - Service Center
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June 09, 2025
I had a 2022 Santa Fe that had 40,000 miles on it when I had to have it towed in because two fuel injectors failed. I had an extra car at that time so I left it at the dealership for replacement and didn’t had to have it towed in because two fuel injectors failed. I had an extra car at that time so I left it at the dealership for replacement and didn’t worry about the time needed for repair. Later when it had 48,000 miles on it I had to have it towed because the other two fuel injectors failed. This time I didn’t have a car to drive while it was fixed. I was told by my service advisor that because it was in warranty Lithia would pay for a rental car as they did not have any loaner cars available. Well it took two weeks to replace all 4 of the fuel injectors. My rental bill was $900. I submitted my request for reimbursement and was told that it would be reviewed and I would hear back it they decided to reimburse me. I received emails with questions regarding my submission. The last one want proof that I paid the dealership for the repairs. I sent in the receipt where it was 0 because it was covered under warranty. There is no cancelled check or other proof that I paid 0. Obviously the local sales rep does not know that his company does not readily refund customer for rental cost even if the problem is within warranty. I can’t believe that this is how a company treats its customers. They should have replaced all 4 of the fuel injectors the first time and they certainly should reimburse for the rental costs when they keep your only car for two weeks to replace parts that failed before the warranty expires. I also purchased and extended warranty beyond the regular 60,000 miles. I have not heard back from the company regarding reimbursement yet (over two months) and I doubt that I will receive anything from them. I have since sold my Santa Fe and would never buy one again nor encourage anyone else from buying one. I don’t blame the local service rep but I do feel the company is not supportive of those who buy their vehicles. More
by lindabaird1093
Employees Worked With
June 08, 2025
Your nice as xxxx! Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING!!! More
by MB7753790203
Verified CustomerJune 07, 2025
Chris was a professional sales person with knowledgeable information, no pressure and a friendly disposition. information, no pressure and a friendly disposition. More
by PSMOODY
May 29, 2025
Purchased an Elantra and Dan Durham was a fantastic salesperson to interact with during that process salesperson to interact with during that process More
by Ktracy777
May 22, 2025
It's a pleasure dealing with this company. Lance Smith is awesome to work with. Always goes the extra mile to help you out. Lance Smith is awesome to work with. Always goes the extra mile to help you out. More
by MAMBO8
Employees Worked With
May 21, 2025
Had a recall on my car, I have to say the customer service was great. They stayed in contact and were very helpful. service was great. They stayed in contact and were very helpful. More
by jeanirvin73
Employees Worked With
May 20, 2025
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. More
by Timothy
May 20, 2025
Clean several people to ask questions and very busy It was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they are trying to handle More
by PHILRIVERA81
