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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
2,013 Reviews

2,013 Reviews of Lithia Hyundai of Reno - Service Center

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July 26, 2025

I dropped in at 4:55 one afternoon and needed a smog for my truck. I needed the smog because the registration was due. Even though the guys in Service were closing up shop for the day, Jake the Service w More

by dunham1@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

The service wrap I was sold with my vehicle, did not cover all the necessary maintenance items that I was told it would when I bought the vehicle. I was lied to by both the salesman and the finance guy More

by BRANDON@TECHNOLOGYRENO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole
July 26, 2025

I got honest, friendly service. I was given what I wanted and listened to what I actually needed. I came in with a goal and left with that goal completed. I’m extremely pleased with More

by JADEANGEL7
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

People were super nice and very helpful! If they saw someone waiting they would offer them a seat somewhere and let us know they’d be with us very shortly. Very great customer service! More

by TABBADARACHEL
Recommend Dealer
Yes
Employees Worked With
Nicole
July 25, 2025

Came in for the apointment and the agent was finishing off about 3 previous services. He apologized and got us taken care of. I told him we would pick it up at about 5 o'clock which we did and soon after More

by Carnahant9
Recommend Dealer
Yes
Employees Worked With
Don't remember-it and as the guy with the left end desk (me facing the desks)
Jul 25, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

July 25, 2025

Appointment not met and excuses given that I are not my problem due to this. More

by rmaes67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jul 25, 2025 -

Lithia Hyundai of Reno responded

Mr. M, Thank you for taking my call today, we appreciate your business and we look forward to redeeming ourselves on your next visit. On behalf of the service staff, please accept our humble apology for your less-than-stellar first experience. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@Lithia.com (775) 682-3352

July 24, 2025

We came over to Hyundai Reno from California; our phone contact was excellent with Holly and Mike Costello. Upon arrival the sales staff was professional, provided information on the vehicle we were intere More

by BLAKEFAMILY812
Recommend Dealer
Yes
Employees Worked With
Holly
Jul 25, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at Lithia Hyundai of Reno.

July 24, 2025

Received excellent service. Especially from Jake. He was extremely helpful and knowledgeable Thanks forvthevwhile service team More

by G klop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady at parts was very helpful and xxxx pretty
Jul 25, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at Lithia Hyundai of Reno.

July 23, 2025

They were accommodating to my timeline as I was going out of town and needed my car fixed. More

by shonfelk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather and Jake
Jul 23, 2025 -

Lithia Hyundai of Reno responded

Hi, We appreciate the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

July 23, 2025

The work done was good, the staff are little difficult to work with. No loaners available More

by Tahoecandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather
Jul 23, 2025 -

Lithia Hyundai of Reno responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

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