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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,956 Reviews

1,956 Reviews of Lithia Hyundai of Reno - Service Center

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June 17, 2022

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work! More

by Parkerjw28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Tabatha Culver
Jun 18, 2022 -

Lithia Hyundai of Reno responded

Lithia Hyundai of Reno is thrilled to see that you experienced excellent work from our Service Team! We appreciate having you as a valued customer and look forward to seeing you again.

June 16, 2022

Friendly service. Decent waiting area and WIFI with good coffee. Prices for service seem about the same as every other dealership. More

by VanDeezy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Lithia Hyundai of Reno responded

Thank you for your great review. Our Service Team looks forward to helping with any future needs. Come back and visit us again soon at Lithia Hyundai of Reno.

June 14, 2022

Their attention to detail is lacking. They did not give me any status on vehicle health. More

by FARLEYLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for sharing your feedback. I apologize our attention to detail was not up to par during your last visit. I would like to speak with you about your concerns and would appreciate hearing from you. Thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

June 14, 2022

This dealership has already been ver responsive to our questions and scheduling needs. We've owned a Hyundai for 3 years and have been very satisfied with the Lithia dealership. More

by ROLANDWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Lithia Hyundai of Reno responded

Hello, we truly appreciate your positive feedback and look forward to working with you again in the future!

June 10, 2022

We are always treated well and our service agent was great. We waited while the service was being performed and we enjoyed the coffee and great snacks provided. More

by JULIECORBETT04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton
Jun 15, 2022 -

Lithia Hyundai of Reno responded

Hi Julie, we appreciate your positive feedback about your experience. See you next time!

June 09, 2022

The service department at Reno Lithia Hyundai is excellent. I have lived in Reno 26 years and I wouldn’t go anywhere else. I dealt with two other service department dealerships and they were horribl More

by Dan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Jun 15, 2022 -

Lithia Hyundai of Reno responded

Hi Dan, thank you for the awesome feedback about your experience with the service department. We'll see you next time!

June 09, 2022

It's a good dealership With good service. They were very helpful and professional and handled all of my needs. More

by NIKO814896976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jun 15, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback. See you next time!

June 09, 2022

Great customer service with my Hyundai recall. They started my car on the scheduled time and even finished earlier than expected. More

by MOTTMANN62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jun 15, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see you received great customer service while our team worked quickly to get you back on the road. We'll see you next time!

June 07, 2022

I love the service from Don Ostrom. He is the reason I take my vehicle to Lithia Hyundai of Reno. Every service quote he has given me has been lower than all other quotes, Everything More

by LITHIA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your awesome feedback about Don and look forward to working with you again in the future!

June 06, 2022

Matt is the best! He always looks out for my best interest and gives good honest recommendations. More

by staci.nauman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 07, 2022 -

Lithia Hyundai of Reno responded

Hi Staci, we think Matt is the best also! We're pleased to hear he always looks out for your best interest. See you next time!

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