Lithia Hyundai of Reno - Service Center

20 year customer always happy with service from service department thank you as always thanks department thank you as always thanks More

ALL THE PEOPLE WE WORKED WITH HAVE BEEN EXTREMELY HELPFUL AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for More

Beware. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. More

Mat and Ryan were amazing and really helped me with my car buying process. They made it super easy. car buying process. They made it super easy. More

They were awesome got us taken care of quick and made it easy and hassle free. easy and hassle free. More

Never returned phone calls. Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of 2021 Trax. I’m stuck No communication with sales person levon More

Excellent follow through! Makes me feel like family. They send me many texts with care tips and reminders when and what service is due. Love my car!!!!!!!! Makes me feel like family. They send me many texts with care tips and reminders when and what service is due. Love my car!!!!!!!! More

I live 123 miles from the nearest Hyundai Service Center. When I made the appointment for the recall #197, I explained that I live out of town, and there is oil leaking onto my alternator. They had my car fo When I made the appointment for the recall #197, I explained that I live out of town, and there is oil leaking onto my alternator. They had my car for 3 hours, just to confirm what I told them over the phone. They explained they don't keep the alternator or valve cover gasket in stock. They had to order the parts and I had to bring it back a second time. Guess what, they didn't have it ready by the time I had to return home!!! My grandkids were getting out of school! Thank goodness my daughter brought her truck. So, home we went, just to return, a 3rd time. 246 miles.round trip, three times, totals 738 total miles, not including the 2nd vehicle. Multiply 5.25 per gallon of premium gasoline times 37 gallon equals ~$195.25, plus, lunch for 3ach day Altogether, it cost me our of pocket about $300, not including my time, just waiting. I realize their is a certain protocol these places have to follow, however, for those of us that do not live in a big city, there is no consideration made by the service department. On the bright side, there is no more leak and the new alternator is working as it should. One more thing, the mechanic forgot to put a screw back in place on the manifold. Thank God I found it when I got home!!! It was a miracle the screw did not fall out while traveling home!!! More

We've worked with Matt in the service department for years; he is amazing! He is friendly and knowledgeable; we trust him completely. years; he is amazing! He is friendly and knowledgeable; we trust him completely. More

I have had a overall great experience. Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very rude a very disrespectful employee that shouldn't be working as a front line employee and is a poor representation of the dealership. If I had to deal with him every time I needed to go to the service department I would never buy a another car or recommend one from that dealership. More