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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,977 Reviews

1,977 Reviews of Lithia Hyundai of Reno - Service Center

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June 06, 2024

Lance is the reason I go to this dealership. He is quick to respond and is very accommodating. More

by HOLLYH79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We truly appreciate your support. Until next time, safe travels!

June 06, 2024

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jun 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

June 04, 2024

20 year customer always happy with service from service department thank you as always thanks More

by Jo Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony shuttle driver
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Jun 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for your 20 years of support! The Lithia Hyundai of Reno team looks forward to continuing our relationship!

June 03, 2024

ALL THE PEOPLE WE WORKED WITH HAVE BEEN EXTREMELY HELPFUL AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for More

by DANDOESNTKNOWWHATGMAILIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno has been helpful! For questions about the trailer harness for your Santa Fe, please reach out directly and we'll be happy to assist. Thanks for choosing us!

June 03, 2024

Beware. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. More

by M.mcpartland82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan. Scott
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Jun 04, 2024 -

Lithia Hyundai of Reno responded

Mr. McPartland, Please accept my apology for you less than stellar experience. I will get with Ryan and the technician to see where the delay is. As I write this it's almost 8:00 pm and service is closed. I think we may be waiting on a Field Service Engineer visit from the factory, but I will confirm tomorrow and reach out to you with an update. Regards, Scott SCOTT ROBERT |E-COMMERCE MARKETING MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

June 03, 2024

Mat and Ryan were amazing and really helped me with my car buying process. They made it super easy. More

by CByrne
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Reed
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Jun 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We will surely pass along your kudos to Matt and Ryan! Until next time, enjoy your new ride!

June 03, 2024

They were awesome got us taken care of quick and made it easy and hassle free. More

by ROB.OBRIEN
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for stopping by! Should you need anything else, please let us know.

June 02, 2024

Never returned phone calls. Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of More

by HARDISON_FAMILY3
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levon or levi, David Lennox
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Jun 05, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for reaching out about your experience with the communication and loan process. We would like to discuss this further with you directly in order to address the questions you may have regarding your experience. Please contact me at your convenience so that I may be of further assistance. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

June 02, 2024

Excellent follow through! Makes me feel like family. They send me many texts with care tips and reminders when and what service is due. Love my car!!!!!!!! More

by DIRD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
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Jun 03, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that you feel like family with us at Lithia Hyundai of Reno! It's great knowing our care tips and service reminders are helpful. Enjoy your car, and thanks for the fantastic review!

June 01, 2024

We've worked with Matt in the service department for years; he is amazing! He is friendly and knowledgeable; we trust him completely. More

by anperez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
Jun 03, 2024 -

Lithia Hyundai of Reno responded

Thank you for your continued trust in Matt and the service team at Lithia Hyundai of Reno! We're delighted to hear about your positive experiences over the years.

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