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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
2,053 Reviews

2,053 Reviews of Lithia Hyundai of Reno - Service Center

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August 03, 2025

Holly was a pleasure to work with—honest, easy to communicate with, and genuinely kind. She was conscientious throughout the process and made what’s typically a stressful car-buying experience smooth More

by DMBQUINCY
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words. Holly will be proud to learn you endorsed her service with your recommendation. Come back and see us at Lithia Hyundai of Reno!

August 02, 2025

I had a great experience at dealership. only issue i had is the employee's that washed my truck never put all the floor mats back in the truck More

by WHITLOWWILLIAM880
Recommend Dealer
Yes
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for your 5-star review of Lithia Hyundai of Reno! We're glad to hear you had a great overall experience and appreciate you bringing the floor mat issue to our attention. We’ll follow up with our team to ensure this doesn’t happen again. We look forward to assisting you with any future needs down the road. Until next time!

August 02, 2025

Flat tire while Bluelink diagnostic tells everything normal including tire pressure. Slow leak, puncture hole could have been fixed by local tire shop, but 1700$ later for 4 new tires, a defective new t More

by cfjuneau
Recommend Dealer
No
Aug 04, 2025 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to share your experience. It’s disappointing to hear about the ongoing tire issues and the inconvenience caused, especially with the repeated trips to our dealership. This is certainly not the experience we want for any of our valued guests. If you’re open to discussing this further or have any additional concerns, please feel free to reach out at your convenience. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

August 02, 2025

Never again, never again. Never again never again never again never again never again never ever More

by DB_9010
Recommend Dealer
No
Employees Worked With
Dylan Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your feedback with our team. It’s unfortunate to learn that we did not provide the five-star experience we strive to deliver to all our valued guests. If you are willing to elaborate, I would like to better understand your situation and what went wrong. At your convenience, please feel free to reach out to me using the contact information below. Thank you, and I look forward to speaking with you soon. Jeremy Olsen - Service Manager - jolsen@lithia.com

August 01, 2025

I appreciate the service provided by Lithia Hyundai in Reno. They are proactive and make recommendations so I can keep on top of things with my car. More

by MSDOBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Aug 04, 2025 -

Lithia Hyundai of Reno responded

We truly appreciate your input about the efficient customer service you experienced here at Lithia Hyundai of Reno! Let us know if we can assist with anything down the road. See you next time!

August 01, 2025

Everyone was very friendly from making an appointment, to the person who helped us when we got there to drop off the car and pick it up! More

by Megan Belcastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Megan, we're delighted to know that you found our service exceptional from start to finish here at Lithia Hyundai of Reno. Our team always aims for excellence, and it's great when we hit the mark! Thank you for your feedback.

August 01, 2025

He was attentive, helpful, and timely He was friendly and informative. The car was done quickly More

by Anneauld2121
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 04, 2025 -

Lithia Hyundai of Reno responded

We're pleased to learn that our team was so accommodating and attentive during your visit to Lithia Hyundai of Reno. Thank you for taking the time to leave your feedback. Safe travels until we see you again!

July 31, 2025

Very professional and delivered on time as promised. No hard sale for additional services. Thank you More

by Butch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hearher
Jul 31, 2025 -

Lithia Hyundai of Reno responded

Hi Butch, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

July 30, 2025

We had a great time at the dealership and our salesman had such enthusiasm about the product. More

by GRIFF2
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Paganini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Reno.

July 29, 2025

Lance is always pleasant, reliable and understandable. These are very important qualities in a service writer. More

by ELNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Lithia Hyundai of Reno responded

Hi Elnan, Thank you for the review. We are glad your time with us was a pleasant experience. We hope to see you again here at Lithia Hyundai of Reno.

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