Lithia Hyundai of Reno - Service Center

Lance is always pleasant, reliable and understandable. These are very important qualities in a service writer. These are very important qualities in a service writer. More

The check in process was quick and easy. I appreciated the accurate quoted time for the work done. Workers were friendly and knowledgeable. Will be back for our next maintenance. I appreciated the accurate quoted time for the work done. Workers were friendly and knowledgeable. Will be back for our next maintenance. More

I got honest, friendly service. I was given what I wanted and listened to what I actually needed. I came in with a goal and left with that goal completed. I’m extremely pleased with I was given what I wanted and listened to what I actually needed. I came in with a goal and left with that goal completed. I’m extremely pleased with everything. More

I dropped in at 4:55 one afternoon and needed a smog for my truck. I needed the smog because the registration was due. Even though the guys in Service were closing up shop for the day, Jake the Service w my truck. I needed the smog because the registration was due. Even though the guys in Service were closing up shop for the day, Jake the Service writer asked Bryan to stay a few minutes late and smog the truck for me. Their efforts were greatly appreciated. I would recommend the Service Department to anyone in need of a vehicle service, regardless of make or model. Thanks to a couple of good guys for helping me—Jake and Bryan! More

People were super nice and very helpful! If they saw someone waiting they would offer them a seat somewhere and let us know they’d be with us very shortly. Very great customer service! If they saw someone waiting they would offer them a seat somewhere and let us know they’d be with us very shortly. Very great customer service! More

The service wrap I was sold with my vehicle, did not cover all the necessary maintenance items that I was told it would when I bought the vehicle. I was lied to by both the salesman and the finance guy cover all the necessary maintenance items that I was told it would when I bought the vehicle. I was lied to by both the salesman and the finance guy and even asked that they reiterate that I would not have to pay extra cost to get all the recommended service with my Hyundai service wrap. Guess what, they lied and I’ve had to pay for things at every service interval that is recommended but not covered by my service wrap. Thousands of dollars. It feels like a total sleeze ball scam and I’m sick of people treating other humans like numbers and lying to them to get what they want. It’s despicable behavior and I will for sure be taking my next car purchase elsewhere. Very disappointing. More

Came in for the apointment and the agent was finishing off about 3 previous services. He apologized and got us taken care of. I told him we would pick it up at about 5 o'clock which we did and soon after off about 3 previous services. He apologized and got us taken care of. I told him we would pick it up at about 5 o'clock which we did and soon after returning home he called to make sure we had a good experience . Couldn't have been a better experience' More

Appointment not met and excuses given that I are not my problem due to this. problem due to this. More

We came over to Hyundai Reno from California; our phone contact was excellent with Holly and Mike Costello. Upon arrival the sales staff was professional, provided information on the vehicle we were intere contact was excellent with Holly and Mike Costello. Upon arrival the sales staff was professional, provided information on the vehicle we were interested in, and we made our purchase the same day. More

Received excellent service. Especially from Jake. He was extremely helpful and knowledgeable Thanks forvthevwhile service team Especially from Jake. He was extremely helpful and knowledgeable Thanks forvthevwhile service team More