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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,965 Reviews

1,965 Reviews of Lithia Hyundai of Reno - Service Center

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April 19, 2023

Very knowledgeable and friendly service. Been taking cars here for several years. And every service rep I use has been great at their job. More

by BRANDON-SILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 19, 2023 -

Lithia Hyundai of Reno responded

Thanks so much for the kind words and your continued loyalty, Brandon! It's always a pleasure to work with you at Lithia Hyundai of Reno!

April 19, 2023

Lance is great however the car took a very long time and I didn’t receive a lot of updates on when it would be finished. More

by SARAHMICHELLE2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Lithia Hyundai of Reno responded

Hi Sarah, thanks for sharing your valuable feedback with us. I apologize for the lack of updates and would love the opportunity to learn more about your experience. If you’d like to speak further, please feel free to reach out to me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 19, 2023

Great service in a good short time. Relaxing space with amenities to wait while my car was being serviced!! More

by AzJolene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! It's our goal to make sure you're comfortable and your service gets completed in a timely manner at Lithia Hyundai of Reno. Safe travels!

April 17, 2023

Been with them for almost 20 years. The service has always been super. They are very attentive to my needs and have served me well. Lance is the best. More

by GAMMELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Your loyalty means the world to us at Lithia Hyundai of Reno! Thanks for your continued support over the years and we look forward to many more visits in the future!

April 16, 2023

Service writers are always very helpful, especially Lance. They are always very clear on the work being done. More

by RFMILLER1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We believe being transparent with our customers is the way to go at Lithia Hyundai of Reno. Thanks for sharing your experience with us!

April 15, 2023

The salesman was great Just upset that after everything all signed and done I go out to the car and find it damaged More

by NVLRD69
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to share your feedback with us. I apologize for the damage on your vehicle and would like to speak with you about this further. Please reach out to me below when convenient, thank you. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

April 15, 2023

They are dishonest, had I had not researched I would had been taken to the cleaners! More

by audreybrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Vincent
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hi Audrey, I’m sorry you feel this way about us. We aim to be open and honest with you throughout your visit. If you’d like to discuss this further, I’d be happy to speak with you below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

Apr 19, 2023 -

audreybrill responded

Hello I would be happy to discuss my experience, please feel free to reach out to me.

April 15, 2023

Garet was amazing and a lot of help with everything thank you so much i love my car More

by JENIFERBAROJAS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garet five stars
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Congrats, Jenifer! The team was more than happy to help at Lithia Hyundai of Reno. Let us know if you need anything else!

April 15, 2023

Ryan was so helpful! Had just driven through the snowstorms, car was done! Thank you More

by miwoods2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 18, 2023 -

Lithia Hyundai of Reno responded

The Lithia Hyundai of Reno team works hard to get you back on the road in no time! Thanks for stopping by!

April 14, 2023

Friendly, personable, professional. Knowledge Luke was fantastic. He was personable, friendly, and very knowledgeable. He made sure I felt comfortable with my purchase options. More

by terrynikki98
Recommend Dealer
Yes
Employees Worked With
Luke
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We're so happy to hear Luke made your experience at Lithia Hyundai of Reno so wonderful! Thanks for the kind words and we hope to see you again soon!

Apr 18, 2023 -

terrynikki98 responded

I am very pleased and I will send more business your way

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