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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,965 Reviews

1,965 Reviews of Lithia Hyundai of Reno - Service Center

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April 14, 2023

Life changing, no pressure it's like they really care about you. Very easy so simple More

by DCHEWIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly is the best, David Lennox, Dawn Vincent
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Your satisfaction is our goal at Lithia Hyundai of Reno. We're happy to provide a comfortable and seamless experience for our valued customers. See you next time!

April 14, 2023

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 14, 2023

Always take care of me and keep me posted when will be ready. Thank you. More

by lrryself
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you! Thanks for trusting us with your vehicle's care!

April 14, 2023

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 13, 2023

We had a great experience with our salesman and the finance department. My husband and I couldn't be happier. More

by nomatterwhat121317
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Thanks for choosing Lithia Hyundai of Reno for your automotive needs! We're glad to hear you enjoyed your experience and look forward to many more visits in the future!

April 13, 2023

Lance Smith was great 10s across the board Great job! Thank you for all your help More

by GULZAREEN97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure! Thanks for the shoutout to Lance and the five-star review!

April 12, 2023

Always helpful. Direct and forthright, and always showed me complete options on how I want to proceed, being mindful of my budget. Great guys to work with. More

by JOHNASUELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Thanks for the wonderful review, John! It's our pleasure to work with you at Lithia Hyundai of Reno to make sure your vehicle gets the best service!

April 12, 2023

Wasn't allowed to use coupon that would of saved me $300 on service cause it wasn't presented before service contract was made More

by BINGO.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to hear about your experience. I’d be happy to learn more about your visit and discuss it further below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 12, 2023

Waiting time was less than I was told, clean waiting room and great refreshments. Vehicle was fixed and cleaner than when I brought it in. More

by GPOPKISS
Recommend Dealer
Yes
Employees Worked With
Gary
Apr 18, 2023 -

Lithia Hyundai of Reno responded

It was a pleasure to assist you at Lithia Hyundai of Reno! Thanks for taking the time to give us a 5-star review!

April 11, 2023

We purchased 2 cars and leased 1 since 2014. Dealership never showed loyalty or appreciation when I would call to have service done because they were too busy. They even lost our leased vehicle More

by CRDMN0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember his name.
Apr 13, 2023 -

Lithia Hyundai of Reno responded

Hello, I regret to hear about your less than pleasant experiences with our service department. We aim to provide top-notch service to every customer, regardless of how busy we may be. If you’d like to discuss this in more detail, I’d be happy to speak with you, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

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