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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,965 Reviews

1,965 Reviews of Lithia Hyundai of Reno - Service Center

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April 10, 2023

Friendly, fairly fast service. Also, the service advisor recommended other needed services but was not pushy.This is appreciated,as there is nothing worse than an overly aggressive More

by scooterdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy/Pàrts.vMatt/Parts, Paydon Chambers
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for sharing this feedback about your recent visit. We’re pleased to see our friendly team worked quickly to get you back on the road! I would like the opportunity to speak with you and learn more about what we could have done to earn a higher star-rating. At your convenience, please contact me directly. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 08, 2023

I brought my car in for a recall and asked if they could check my breaks as well because they seemed like they might need to be replaced and we were about to go on a road trip. They said they would check th More

by Bmg26
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, I appreciate you taking the time to share this feedback. I regret to learn your vehicle’s low tire pressure and taillight alert are still being displayed after they were checked and I apologize if this has caused inconvenience or concern. I would appreciate the opportunity to speak with so I an address this further. At your soonest, please contact me directly. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 08, 2023

Friendly staff. Amazing service. Went above and beyond to make this deal possible. I definitely recommend More

by giftedqueen567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, we are pleased to see our friendly team went above and beyond during your recent visit. We appreciate the recommendation and our team looks forward to providing you with amazing service again in the future!

April 07, 2023

It's a great car place I love it thereunder I love the people there More

by LAKISHAEASTLAND3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Gio Castro
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, we love that you love visiting us Lakisha! Our team looks forward to seeing you again soon, take care!

April 06, 2023

Friendly knowledgeable efficient staff especially Lance Smith in service. I feel very welcome there. The effort is always made to make me feel that way. More

by MAIY1192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the five-star review and kind words for Lance. See you next time!

April 06, 2023

This dealership has the most nicest most respectful employees they are knowledgeable and always helpful they will do their very best to get you in the car of your choice the selection of cars is above More

by MARCYPERRIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Lithia Hyundai of Reno responded

Marcy, thank you so much for the wonderful review! It's our pleasure to work with you at Lithia Hyundai of Reno, and we look forward to many more visits in the future!

April 06, 2023

Chris and Efren were incredible in their vehicle recommendation and supporting me throughout my purchase. Couldn’t be happier! More

by MLEANNDRUMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio, Efren Gonzalez-Aguayo
Apr 07, 2023 -

Lithia Hyundai of Reno responded

That's awesome to hear! The Lithia Hyundai of Reno team is always more than happy to be there for you along the car-buying journey. Congrats on your purchase!

April 05, 2023

They provide the best service and fast always make you feel comfortable and I know I'm in good hands More

by VERMUELE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! Our team works hard to make every experience at Lithia Hyundai of Reno comfortable and easy!

April 04, 2023

The service department is always prompt and courteous. Tabatha is so efficient and friendly, takes care of me very well More

by MADISONJTJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Apr 05, 2023 -

Lithia Hyundai of Reno responded

We're thrilled to hear that, Madison! Thanks for shouting out Tabitha and the Lithia Hyundai of Reno service team. See you next time!

April 04, 2023

Charged me $5000. 00 over original MSRP. Hid the original price from me. Would not work with me on price at all. One of the sales managers lied to me about adding acce More

by BANJOBOB119
Recommend Dealer
No
Employees Worked With
Holly Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
Apr 06, 2023 -

Lithia Hyundai of Reno responded

Bob, I regret to hear about your experience with our sales team. We strive to be open and honest with you throughout the car-buying process and never intend to mislead you about extra accessories or pressure you into warranties. I’d be happy to discuss your visit in further detail below and attempt to repair the relationship, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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