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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,965 Reviews

1,965 Reviews of Lithia Hyundai of Reno - Service Center

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March 29, 2023

Everyone was super friendly & efficient. I was in and out faster than I had anticipated. More

by tyshafix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
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Mar 29, 2023 -

Lithia Hyundai of Reno responded

We're glad to hear you enjoyed your experience at Lithia Hyundai of Reno! Thanks for taking the time to give us a five-star review!

March 29, 2023

Came in with a screw in my tire. Lance and crew fixed it in under an hour. Amazing stuff! More

by RENOROGER68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Jensen
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Mar 30, 2023 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you at Lithia Hyundai of Reno, Roger! Thanks for being a valued customer!

March 28, 2023

Ohmigosh these guys were awesome at customer care and didn't stop trying to get me my Jeep!! 😁 Thank you Lithia of Reno!! More

by MARIAMUSA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby McMahon , Matt Ashton
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Mar 29, 2023 -

Lithia Hyundai of Reno responded

It was a pleasure to work with you! Thanks for choosing Lithia Hyundai of Reno for your vehicle purchase!

March 27, 2023

You guys are always so kind and very helpful and I will come to you again if I need a car More

by MHARSHAW20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lennox
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Mar 27, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words! If we can be of any further assistance, please don't hesitate to reach out or stop by Lithia Hyundai of Reno!

March 27, 2023

Ryan was pleasant to work with. During our phone call, he gave me great information about my car’s brakes. More

by FIBELSTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan (not listed)
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Mar 27, 2023 -

Lithia Hyundai of Reno responded

That's great to hear! The team is always happy to answer all of your questions or concerns. See you next time at Lithia Hyundai of Reno!

March 27, 2023

Too bad you charged me so much for the car 🚙 I still don’t have the caution noise when a car is passing behind me, when I am backing up. More

by MICHAELPAM51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabitha
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Mar 28, 2023 -

Lithia Hyundai of Reno responded

Hi Pamela, thanks for taking the time to share your feedback with us. I believe the caution noise may be a setting in your infotainment system. I will have your salesman reach out to you and schedule an Encore Delivery so we can explore the issue in detail. Thank you again for reaching out. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

March 26, 2023

We had friendly personnel and great service. All was completed as discussed and on time. More

by Sally45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Mar 27, 2023 -

Lithia Hyundai of Reno responded

Sally, thanks for the five-star review! We're pleased to hear the team finished your service in a timely manner at Lithia Hyundai of Reno. Safe travels!

March 26, 2023

Matt is always a great help in the service center. I know I can text him with any car related issue and he’ll help me schedule my appointment and get me the best care possible. More

by KIMBERLY.SANFORD95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Mar 27, 2023 -

Lithia Hyundai of Reno responded

Kimberly, thanks for the awesome shoutout to Matt! We're happy to be there for you and answer any questions or concerns you may have. Thanks for being a valued customer at Lithia Hyundai of Reno!

March 25, 2023

Holly is the best! I gave her a lot of obstacles to work around in terms of getting financed. I don’t have great credit, I had only been at my new job for two weeks, an More

by manzonemka
Service Time
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas
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Mar 27, 2023 -

Lithia Hyundai of Reno responded

Congrats on the new ride! And thanks for the wonderful shoutouts to Holly and Lucas. It was truly our pleasure to work with you and we'll always be here at Lithia Hyundai of Reno if you need anything else!

March 24, 2023

WORST CAR DEALERSHIP IN RENO! ! I hate this place! They are so unprofessional and they are snakes! More

by MOMMASHEEN
Recommend Dealer
No
Employees Worked With
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Costello , David Diaz
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Mar 28, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m very sorry you feel as though we didn’t treat you with the utmost respect. We did everything we told you we would do, including setting the car aside without a deposit. When we never heard from you again, we were forced to return the car to inventory. If you would like to discuss this further, you can reach me below, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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