Lithia Volkswagen of Des Moines- Service Center

Greeted with a smile, given information and vehicle was done quickly. Well done service team! done quickly. Well done service team! More

This was a recall service appointment. They were fast and efficient. I wasn't subjected to any unnecessary paperwork. Great job! They were fast and efficient. I wasn't subjected to any unnecessary paperwork. Great job! More

Went in for a complimentary oil change and a flat tire that needed looked at for possible repair. They were unbelievably quick, oil changed, cabin filter and fixed the flat tire in 23 minutes! Also had a that needed looked at for possible repair. They were unbelievably quick, oil changed, cabin filter and fixed the flat tire in 23 minutes! Also had a great selection of snacks and drinks while I waited, far better than any dealer I’ve ever been to. More

Service was fast and easy! Jacob and the rest of the service team were excellent! Jacob and the rest of the service team were excellent! More

Emrah was great very good experience overall. Highly recommend. I had a 2019 golf R in and got new tires put on. Highly recommend. I had a 2019 golf R in and got new tires put on. More

Brought our 7 year old Jetta in for an oil change and diagnose and resolve the check engine light. They were easy to communicate with and have a neat online service tracking system, can also pay online. diagnose and resolve the check engine light. They were easy to communicate with and have a neat online service tracking system, can also pay online. Even better, they quickly found and fixed the issue. More

Jontay was awesome and friendly. He was very informative about the whole process and made it painless. He was very informative about the whole process and made it painless. More

I really appreciate Javonte & how he treated my husband & I . He listened so attentively to me . My husband & son thought my car was starting hard over the Holidays. My husband had me take my car in . He had I . He listened so attentively to me . My husband & son thought my car was starting hard over the Holidays. My husband had me take my car in . He had my car checked out . They found nothing wrong Jovonte kept me well informed. Thanks, Javonte you did Great Joan Dickey More

2017 Passat with dead battery? towed to Lithia on New Years Day. Sent Email and left contact info. Was about due for service and thought it would be days as we had a limited rela towed to Lithia on New Years Day. Sent Email and left contact info. Was about due for service and thought it would be days as we had a limited relationship with Lithia and had purchased new and serviced with a different VW dealership. Jacob’ called me the next morning and was all over it. Great communication and had the vehicle ready by the end of the day. I was afraid of sticker shock when it comes to VW maintenance; but could not complain. It was a great experience considering the lack of previous experience with Lithia of Des Moines, previous experiences with our local VW service, dropped it off uninvited on New Years Day…. It’s all about relationships and communication. I look forward to working with Jacob at Lithia of Des Monies for any future service on our Passat More

Terrible experience and service. Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they t Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they then charged us. Worst experience I have ever had with a car dealership. More