Lokey Nissan

Took my Murano in for a routine oil change for which I had an appointment. After 2 hours my "advisor" contacted me and said my car needed almost $300 of work. When I questioned that (because I bought my c had an appointment. After 2 hours my "advisor" contacted me and said my car needed almost $300 of work. When I questioned that (because I bought my car as a certified pre-owned vehicle and the work they suggested were things that would have been addressed before it was certified) the advisor left, stating he would check with the mechanic. He came back and said "oops, the paperwork got mixed up"...it was another vehicle that needed the work. In the meantime, my oil had not yet been changed. It was done quickly at that point but I drove out of there about 3 hours after my appointment for a simple oil change. More

Always a warm greeting . Always smiling. Lokey is a great dealership. David Fitzwater is wonderful asset to Lokey. Always smiling. Lokey is a great dealership. David Fitzwater is wonderful asset to Lokey. More

Every time I come in I’m always greeted with a warm welcome. The service is always on point extremely friendly environment I don’t mind the wait if there is ever one . welcome. The service is always on point extremely friendly environment I don’t mind the wait if there is ever one . More

We love the service at Lokey Nissan. We especially like Chuck Schnitker who is always friendly and helpful. He lets us know exactly what the repairs and charges will be. He explains it w We especially like Chuck Schnitker who is always friendly and helpful. He lets us know exactly what the repairs and charges will be. He explains it well. It means so much to be able to trust him with our repairs. More

On 08/29/2022, Although I told this dealer ship I don’t ready to buy a Toyota Sienna with 99000 miles on this vehicle , LoKey Nissan without my permission went ahead and ran my credit with over 10 credit c ready to buy a Toyota Sienna with 99000 miles on this vehicle , LoKey Nissan without my permission went ahead and ran my credit with over 10 credit companies only to find out that I was denied credit affordability to pay for this used Toyota Sienna with 99,000 miles. Plus they did all papers works without showing me that vehicle 15 minutes before closing time or 8:00pm on 08/29/2022. This dealership tried to force me into a purchase deal that I did not approve of . The proposed payment of $250.00 went from $250.00 to $415.00 and the proposed price of $16,000.00 went from 29,000.00 to $21,000.00 inclusive with 2 vehicles traded in the amount for $9000.00. Looking back LoKey Nissan tried to bullying me into a sale that I never wanted all because my 2005 Honda Odyssey’s battery went dead on the 08/29/2022 for an oil change. More

The Nissan vehicle was purchased with the thought that Lokey is Lokey (Nissan, Volkswagen, Subaru). However, the Nissan vehicle was purchased on Volkswagen paperwork. The first service for an oil change r Lokey is Lokey (Nissan, Volkswagen, Subaru). However, the Nissan vehicle was purchased on Volkswagen paperwork. The first service for an oil change resulted in a number of items needing attention. The Nissan service staff was disinterested in solving any problems and said I needed to “take that up with the people next door” (Volkswagen). Volkswagen staff claimed it wasn’t possible for those items to need attention and that the service technician simply looked at the mileage. The Volkswagen sales manager was kind enough to attempt to resolve the issue. During the second visit, the Nissan service manager replaced items for “customer peace of mind” which I still don’t have. Who knows whether the technician who provided the service was correct with his diagnostic or if the initial service documented was completed? Additionally, my vehicle was sitting in the service bay area. When I approached the service staff to inquire what the status was, he pompously sat with his crossed arms and merely stated "I have no idea." He made no attempt to assist me which left me going back to Volkswagen to get assistance from the sales manager. I received a courtesy call from Nissan to discuss the service and stated I was not satisfied due to the problems experienced. The caller stated that Nissan service technicians know more about Nissans than the Volkswagen service department or sales manager and I should not have gone to them. I contacted Nissan Corporate Office and was told that my issue was outside of the scope of Nissan as Lokey is an independent dealership. The Volkswagen sales manager was to contact me weeks ago and has not. It’s been a continuous runaround. The vehicle was purchased from Lokey with the belief that it was a preowned certified vehicle. The salesman believed it was and stated so and the sales manager discussed the 160-plus certification process which justified the additional costs. It is not a certified preowned vehicle because it was sold on Volkswagen paperwork. I’m disappointed and very much regret purchasing the vehicle from Lokey. Rather than experiencing happiness, and feeling content and confident with my vehicle purchase and Lokey service, dealing with Lokey has sullied the experience. More

Your people are very nice to deal with your place is very clean I don't mind waiting clean I don't mind waiting More

I got an email they wanted my car, but wasn’t about to give me a good deal. I feel it was False advertisement give me a good deal. I feel it was False advertisement More

Lokey sales and service has been the greatest I have experienced. Kudos to everyone, including shuttle drivers. experienced. Kudos to everyone, including shuttle drivers. More

Lokey is always prompt with maintenance texts and follow ups. Excellent service people and very comfortable and generous waiting area . C. Marsella ups. Excellent service people and very comfortable and generous waiting area . C. Marsella More