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Lombard Ford

Barkhamsted, CT

4.7
1,121 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,121 reviews

September 14, 2022

Easy to schedule the service, part available, taken on time for my appt. Staff very courteous and helpful! More

by BSICONOLFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Sep 15, 2022 -

Lombard Ford responded

Thank you for letting us know how your visit was. We strive to treat our customers the same way we would like to be treated. Your friends at Lombard Ford

September 09, 2022

To much money for a oil change. 96 dollars, I will not bring her car down there again . More

by RONALDHAYES01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Sep 09, 2022 -

Lombard Ford responded

Unfortunately in the two years since your last oil change the price of parts and oil has jumped up. The synthethic and blends have gone up but that isn't the dealerships choice. We buy it from Ford I have coupons that I send out to try and help. I saw that we recommended tires due to the tire rot and that they are 4/32nds and 5/32nds and that we recommended rear brakes because the rotors are not good and you are at 4mm. I can see about helping you on the pricing since you didn't have the coupon for the oil change service. Also you used your Ford Pass points so it was only $8.27 but you will get credit with Ford pass for the full amount of the service work.

September 08, 2022

I was told if they changed out my battery in my truck the hard starting would stop and the truck would start normal. Well that did not work the truck still start hard More

by hepandyeti
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cersoli
September 08, 2022

Outstanding dealership and staff. They are all a down to earth, friendly, and knowledgeable team. More

by Gerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mans, Mark Jones, Samantha Doyle
Sep 13, 2022 -

Lombard Ford responded

Thank you again for sharing your sentiments Gerry. You're always welcome here! Your friends at Lombard Ford

September 08, 2022

Great people, great dealership, great service. It is always a pleasure doing business with them. More

by Gerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Sep 13, 2022 -

Lombard Ford responded

You're so gracious Gerry. Thank you for your business. Your friends at Lombard Ford

September 08, 2022

Emma was great , answered all our questions and worked through the whole process Also the people at the dealership were helpful by routing our calls to the right place and giving us the assurance that th More

by bcclark71
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2022

Great dealership. The guys are great, the service is great. Nice waiting room. I always enjoy visiting Lombard Ford. More

by Anniegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Sep 06, 2022 -

Lombard Ford responded

Thank you again for the second review. Glad you enjoy your time with us. Your friends at Lombard Ford

September 01, 2022

Love Lombard. Great people, great service. Easy location, nice waiting room. See you all real soon! More

by Anniegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, John Cersoli
Sep 02, 2022 -

Lombard Ford responded

We're so appreciative for your business and it's always a pleasure to see you. Take care and be safe. Your friends at Lombard Ford

August 30, 2022

Tom Lago and I, Cheryl Lago, have purchased a minimum of 11 vehicles from Rob Lombard of Lombard Ford since 1983. Why you ask? Because the service is exemplary. The staff is knowledgeable, professional, cou More

by Cher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Lombard Ford responded

Hi Tom and Cher, Thank you so much for your 5 star review. It is hard to believe that we have been doing business and had been friends for over 39 years. Time sure does fly by. Your friendship means the world to us. Please stay well. Rob and Patty

August 29, 2022

I have been a customer for years. Always happy with my experiences with the service department. More

by LAURA.MAREK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Lombard Ford responded

We certainly appreciate you as a customer Laura. We can't thank you enough for your dedication to us, and we strive to make every experience a happy one. Stay safe. Your friends at Lombard Ford

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