Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lombard Ford
Barkhamsted, CT
1,119 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,119 reviews
June 07, 2022
Mustang was in great shape. Everyone at the dealership is very friendly. The price online is the price of the car. They do not negotiate. Everyone at the dealership is very friendly. The price online is the price of the car. They do not negotiate. More
by scottfabich
Helpful June 07, 2022
Emma's customer service was exceptional, she handled my Ford ESP purchase with all of the options explained and was very informative. I would highly recommend Emma for any of your vehicle needs. Ford ESP purchase with all of the options explained and was very informative. I would highly recommend Emma for any of your vehicle needs. More
by apnixon@aol.com
June 07, 2022
This is the 2nd time I have purchased an ESP from Emma Allen. She is very knowledgeable and explained the options in detail. I purchased the warranty and would definitely buy another from Emma. Great cust Allen. She is very knowledgeable and explained the options in detail. I purchased the warranty and would definitely buy another from Emma. Great customer service and a good price! More
by Kurt Spring
Employees Worked With
June 02, 2022
I am always impressed with the service and repair work the techs at Lombard Ford provide. I won't go anywhere else with my vehicle and know I am in good hands! the techs at Lombard Ford provide. I won't go anywhere else with my vehicle and know I am in good hands! More
by Chris L.
Verified CustomerEmployees Worked With
John Cersoli
May 26, 2022
Thought I had a drivetrain leak and called to make an appointment also scheduling some routine maintenance.. Was able to get an appointment in a couple of days. appointment also scheduling some routine maintenance.. Was able to get an appointment in a couple of days. More
by AODUMAIS
May 17, 2022
Emma was a pleasure to deal with in renewing my ESP warranty. She is very knowledgeable and did NOT try to upsell me in any way. Just provided the info I asked for. warranty. She is very knowledgeable and did NOT try to upsell me in any way. Just provided the info I asked for. More
by jm
Employees Worked With
May 16, 2022
I was charged $122. 14 for an oil change. This was an outrageous price increase for the same exact service that I paid $75.69 at Lombard a year ago. In addition, the ser 14 for an oil change. This was an outrageous price increase for the same exact service that I paid $75.69 at Lombard a year ago. In addition, the service rep did not review the service inspection results with me. Because of the cost and the lower level of customer service, I'll never return to Lombard for this service. More
by ralbrecht08
May 12, 2022
The staff and the service and the expertise is immeasurable and a five out of five !! Kyle and the staff alongside truly showed care and such wisdom about the care of my Ford Escape 2014 titanium immeasurable and a five out of five !! Kyle and the staff alongside truly showed care and such wisdom about the care of my Ford Escape 2014 titanium. I required a new transmission and once that was repaired they then figured out what else needed repair ! They are awesome👍 More
by Siegel,Keith-author
May 10, 2022
On one hand, I appreciated the service staff assessing the cause of the check engine light on short notice. On the other hand, the quote was more than I could afford, so I declined. Upon taking the car the cause of the check engine light on short notice. On the other hand, the quote was more than I could afford, so I declined. Upon taking the car to a different ford dealer, I was quoted over $900 less, and the repair was made. More
by dw
Employees Worked With
