Lombard Ford

Mark Jones was excellent to work with. No pressure at all Highly recommend Lombard Ford. We bought three vehicles from them and have been very lucky with all three purchases. Great sales men! No pressure w Highly recommend Lombard Ford. We bought three vehicles from them and have been very lucky with all three purchases. Great sales men! No pressure what so ever! More

Absolutely a Great experience !! We came up from the Jersey shore 3 Hour ride one way for an Unbelievable internet price, which I had my doubts about. We spoke with Dan Lorusso sales We came up from the Jersey shore 3 Hour ride one way for an Unbelievable internet price, which I had my doubts about. We spoke with Dan Lorusso sales rep. The price was definitely correct with no hassle or BS what so ever. Dan was excellent right from the get go. No pressure very easy going and friendly . Mike Mans the finance manager is just a great guy to work with and talk to. I just can't say enough about him. I spoke with Mr. Lombard for quite a while about cars of the past cars of the future and the car hobby in general. Very nice and knowledgeable person. We got a very good price on our trade in. Barb in internet sales is very friendly and great to talk to. This is a very relaxed no pressure dealership. Thank you all so much for making our car purchase a great experience. We will take the 3hour one way drive for our next car for sure More

Emma was wonderful to work with on my ESP plan I was looking to renew my ESP plan for my F250. I wasn't happy with my local pricing and decided to shop around. I am glad I did and even more so to h I was looking to renew my ESP plan for my F250. I wasn't happy with my local pricing and decided to shop around. I am glad I did and even more so to have worked with Emma. She was very knowledgeable about the ESP plans and helped me get the plan the worked for me. I had called Emma a few times before I purchased the plan and with each call she was pleasant and did not pressure me. She also new the answer's to the questions. I will work with Emma again! More

Worst dealership I’ve ever been to I brought my 2012 pick up truck in for a Ford recall warranty repair made the appointment a month ahead of time I dropped off the night before becaus I brought my 2012 pick up truck in for a Ford recall warranty repair made the appointment a month ahead of time I dropped off the night before because they told me they needed the truck at 7:30 am I told them ahead of time I needed it back for 2:00 pm they called at 11:43 am to try and sell me other work which I declined and said just do what I brought it in for I would take care of the rest at a later date they said they would do there best to have it done by 2:00 at 3:00 I called to see if it was done they said the service writer Steve that I talked too had left early they didn’t know what was going on with my truck after a long time on hold Betsy told me it wasn’t done I said could I leave it for the weekend but I would like it left indoors she said I can’t promise anything she told they putting it out and I would have to bring it back another day now I’m not happy I said I would be right there she referred me to Jeff the service manager when I got there he was extremely rude when I said I made this appointment a month ago he said so did the other thirty cars that were here today and told me I should have brought it to the dealership I bought it from and that I should be worried more about the extra work they tried to sell me instead of the warranty work I then informed him that he was an xxxxxxx and he had a chance to make a new customer but blew it and I will never return to Lombard ford and I will make sure I tell everyone I know not to go there I will be finding a more customer service oriented shop to get my truck to More

Review of extended warranty sale I have been working with Emma over the last five years, with three different vehicles. Emma always explains my options clearly, never pressures a sale I have been working with Emma over the last five years, with three different vehicles. Emma always explains my options clearly, never pressures a sale, and clearly states the time limitations in terms of purchasing an extended warranty. She has save me, at least $2000 over three different warranties. More

Fusión 2012 Betsy was on top of the warranty repairs for my vehicle. While they were busy she did a great job getting my vehicle in and repaired in a timely mann Betsy was on top of the warranty repairs for my vehicle. While they were busy she did a great job getting my vehicle in and repaired in a timely manner. She also kept me posted on the repairs. Lombard does a great job servicing my vehicle. It is not their fault that the quality of the Ford factories is at times at questionable. More

Great Sales Staff; Service is Questionable The sales staff was wonderful and pleasant making the used car purchasing process straightforward. The car however failed to start during a pit st The sales staff was wonderful and pleasant making the used car purchasing process straightforward. The car however failed to start during a pit stop due to an old battery. I do not know how the service department missed such an obvious thing. I was stranded for hours before a tow truck could give me jump-start so that I could drive back to NY. Luckily, I bought the Ford extended service coverage, so I anticipate that the battery replacement, and any other repairs, will be covered. :\ More

Purchased ESP coverage Purchased ESP warranty via phone for new Fusion. Spoke with Ms. Allen. She was extremely helpful in processing the request. The transaction was exp Purchased ESP warranty via phone for new Fusion. Spoke with Ms. Allen. She was extremely helpful in processing the request. The transaction was expedited to my expectations. Will definitely return if and when I need ESP or other Ford products . Ms. Allen please accept my thanks for a pleasant experience. More

A very pleasant and positive experience ! Emma Allen was a rare experiance in today’s world. She was pleasant and knowledgeable about the product . Emma went out of her way to tailer my purcha Emma Allen was a rare experiance in today’s world. She was pleasant and knowledgeable about the product . Emma went out of her way to tailer my purchase of the Ford ESP plan to my needs. Lombards price is hard to beat! Do yourself a favor and give Emma a call! More

Truck purchase Great experience with the Lombard sales staff. Dan and Rob made the experience awesome! The truck is fantastic. I look forward to doing business in th Great experience with the Lombard sales staff. Dan and Rob made the experience awesome! The truck is fantastic. I look forward to doing business in the future with Lombard Ford. Thank you, Michael D. Gagne More