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Lombard Ford
Barkhamsted, CT
1,166 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,166 reviews
October 09, 2018
Great Service The team there are wonderful. Always go there for service. They do everything possible to get you back on the road with affordable repairs. Service The team there are wonderful. Always go there for service. They do everything possible to get you back on the road with affordable repairs. Services are done right the first time. More
by stormg
Employees Worked With
Betsy Koenig
October 05, 2018
Betsy is the best. Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and h Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and have been very satisfied with its performance. More
by jokrongly
Employees Worked With
Betsy Koenig, Daniel LoRusso
October 05, 2018
Customer Service Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen t Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen to what a customer has to say and does not try and rush the customer out the door. She is pleasant on the phone. More
by Halmstedt
Employees Worked With
Betsy Koenig
October 02, 2018
Purchase Extended Service Plan (ESP) I had spoken with Ms. Emma Allen a few weeks ago about renewing the ESP on our 2012 Expedition. I thought it had expired but she told me it didn't exp I had spoken with Ms. Emma Allen a few weeks ago about renewing the ESP on our 2012 Expedition. I thought it had expired but she told me it didn't expire until this month. She said she would email me when it was time to renew, which she did today. I called her and she had saved all her notes about our conversation so I was able to renew the ESP in just a few minutes. She did an outstanding job and completed our transaction in minutes. She is a valuable asset to Lombard Ford. More
by Chuck
Employees Worked With
October 02, 2018
Dan LoRusso & the Lombard team are the best Locally owned, the owner is always there which is awesome in this world of corporate ownership. Very personal service. My salesmen, Dan LoRusso was Locally owned, the owner is always there which is awesome in this world of corporate ownership. Very personal service. My salesmen, Dan LoRusso was very easy going patient & honest guy. The finance guy was brutally honest & Mr. BettigoIe is always a warm friendly face to see & Barbara rocks! Def recommend this locally owned dealership. Thank you Lombard Ford. More
by jont
Employees Worked With
Mr. Bettigole & the finance guy, Daniel LoRusso, Barbara Dew
October 01, 2018
Great Sales Rep I had the pleasure of having Dan as my sales rep. Right off the bat he made me feel comfortable as he greets you with a smile. He was very informative I had the pleasure of having Dan as my sales rep. Right off the bat he made me feel comfortable as he greets you with a smile. He was very informative, knowledgeable and he made my buying experience hassle free. There was no pressure and he went above and beyond to make my deal happen. My whole experience thus far at Lombard Ford has been excellent. I will return there when I am again ready to purchase another vehicle. I would highly recommend Dan and Lombard Ford. More
by happygirl
Employees Worked With
Daniel LoRusso, Barbara Dew
October 01, 2018
Extremely happy with purchase Barbara Dew responded to email inquiries promptly. Dan LoRusso made sure he located the exact vehicle we wanted. Michael Mans clearly explained warra Barbara Dew responded to email inquiries promptly. Dan LoRusso made sure he located the exact vehicle we wanted. Michael Mans clearly explained warranty options. Dave was very knowledgeable about accessories for Energi. More
by Bright3
Employees Worked With
Daniel LoRusso, Barbara Dew
October 01, 2018
Ford Escape service at Lombard Ford Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always great service. More
by Chris24
Employees Worked With
Betsy Koenig
September 27, 2018
Staff that cares Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The ser Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The service advisor, Besty Koenig, went out of her way to review my service, tell me about other services and options I had. This is no ordinary car dealership! Worth the drive from anywhere! More
by AnthonyD
Employees Worked With
Mark Jones, Betsy Koenig, Barbara Dew
September 25, 2018
Service Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would defini Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would definitely return for service on my vehicles in the future. Great person. More
by Betsy18
Employees Worked With
Betsy Koenig
